Hiring an associate can either be the answer to your dreams or the beginning of a very bad nightmare. There are a number of considerations when making the decision as well as other items to consider along the way. PLAN, PLAN, PLAN each step along the way, will be the only way to have a …
Dentistry has been a challenging profession for many years, the pandemic has just been an added challenge that everyone has adapted to at this point. The changes that the pandemic has brought will not be going away from your offices soon or maybe ever. As a profession you have overcome many challenges and you need …
Have you seen the YouTube video that was making the rounds a few years ago about a millennial interview? Here it is incase you missed it. We may all laugh at this as an exaggeration but there are many offices right now who feel frustration with the millennial generation as not having the work ethic …
5 Ways to Manage the Impact of Millennials on Your Practice Read More »
You never want to disappoint a patient, although at some point you won’t meet their expectation for one reason or another. It may be a flaw in your systems, or it may be the patient’s perception of the situation. When patients feel that you haven’t delivered what they expected, it is important to manage your …
5 Steps to Turn a Patient Complaint into a 5-Star Experience Read More »
You feel invincible, you are at the top of your game, your practice is humming along with all of your hard work coming to fruition and then BAM the unexpected happens and an unthinkable disaster strikes and forever changes the world of those you love. I know that we never want to think this way …
Do you have an emergency directive for your practice? Read More »
Many offices find that Accounts Receivable are like a garden, if you tend them regularly, they are a pleasure, if you leave them untended, they become a jungle. Accounts Receivable (A/R) does not refer to just collection of monies for outstanding accounts although that does cover a fair bit of it. To ensure that your …
8 Ways to Clean Up Your Practice’s Accounts Receivables Read More »
None of us enjoy delivering a Performance Improvement Plan or are able to take the time for regular one on one meetings. In many offices it is the task of the Office Manager or the Owner to complete these tasks. Performance Improvement Plans (PIPs) can be uncomfortable to deliver as you are pointing out what …
Can you feel it? There is a palpable sense of energy in dental offices currently as the teams are receiving their vaccines, you can see their shoulders beginning to relax. You can feel that we are entering into a period of growth and transformation that will bring lots of opportunities and perhaps some new challenges …
4 Things You Need to Have to Achieve Big Goals in Your Practice this Spring Read More »
Do you wonder why some of your days flow better than other days? It could have been because all of your “nice” patients were in and the delivery of care was easy. It could have been that you slept well the night before and you were in a good mood. Although more likely, it was …
How to Manage Your Schedule for Your Best Productivity Read More »
Operating rooms and surgeons are famous for their protocols and checklists to ensure that no detail is every overlooked. In the dental industry we can apply some of these same principles to ensure that our days run as we intend them to. We all know that repetition of the same action in the same order …
Are Your Systems/Protocols Getting Watered-down? Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
