The new patient call experience in a dental office is crucial in establishing a strong relationship with potential patients. Likely patients have called other offices first and you want to ensure that this is the last call they make. A pleasant and professional interaction can set the tone for the patient’s entire experience with the …
It is always a difficult decision to let someone go, especially in today’s market where team members are hard to come by. My first choice is to always focus on training a team member to the best of their potential or perhaps even refocusing them to tasks that are better suited to their skill level. …
Someone Getting Dismissed Should Never Be Surprised Read More »
Your dental office is an essential aspect of your brand, and it reflects your practice identity, values and reputation. The design, layout and ambiance of your dental office speak to the patient’s experience and trustworthiness. Therefore, it is crucial to ensure that your dental office aligns with your brand message, vision and goals. The first …
There is always a concern about patient acceptance when integrating a new dentist into an existing practice whether there are coming in as an associate or as a new owner. Part of the anxiety on the patient’s part comes from their regular dental anxiety and part comes from discomfort with change. Putting a plan in …
Tips for Integrating a New Dentist into a Practice Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
