No one can deny that there are more Dental Offices in Ontario than there ever have been in the past. We can no longer overlook or be complacent about the basics and still think that our practices will survive. Every office (even the ones who think they don’t need to) need to focus on key …
Very often the thought is that administrators are the least important role in a dental office and can be changed out with out much disruption. This statement is usually made by someone who doesn’t realize that the administrator is the ambassador of the office and is single handedly responsible for every patient’s first and last …
It seems like every business article out in the last few weeks is referring to the phenomenon of “quiet quitting.” Is this a real thing and does it apply to the dental industry? “Quiet quitting” has been around for years and has been given different names at different times. “Quiet quitting” is described as the …
There isn’t another position like it in your office. The person who fills it is THE expert, carrying a wealth of knowledge that spans the entire practice. They’re able to tap into that knowledge at any given moment. In some areas of your practice, they may even know more than you. We’re talking about your …
Creating your dream team is possible, most dentists do a good job of hiring the right people, the problem usually is that there isn’t supportive coaching to create the dream team. Hiring a good team member isn’t enough, they need protocols, training plans, goals and a thoughtfully created culture to thrive. I have ten suggestions …
You keep thinking that your team is finally set, in a good place, your staffing worries are over and then you get the next resignation text/email/letter and the whole cycle starts again. The dental staffing crisis is far from over, although the increased salaries are bringing more people to the profession, it’s not nearly fast …
The state of dental staffing has not improved at all and has in fact gotten worse. Every office is so desperate for experienced dental staff that most offices are offering signing bonuses and hourly rates far beyond what could have been imagined even six months ago. If your office is dependent on one or two …
Does the thought of losing one key team member put you into a spin? Read More »
Hiring an associate for your practice is a process that comes with an elevated level of decisions, questions, and stress. That makes sense because a poor choice can ultimately cost you tens of thousands of dollars. A poor choice can overturn the productive, harmonious balance you and your team have cultivated over the years. A …
The Quest For the Perfect Associate Starts Here! Read More »
If there’s one question you should constantly be asking yourself as a practice owner, it’s this one – ‘how do I set myself apart from the other practices in my area?’ Maybe your first thought is to design or update another promotion. Promotions really are great, but they’re not the answer for new patients trying …
Many Dentists stress over the decision to bring a Practice Management Coach into their office to improve the systems and culture of their practice. This is a big decision as it is an investment of time, mental energy and financial resources. If you really think about it, they are considering bringing in a stranger to …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
