If there’s one question you should constantly be asking yourself as a practice owner, it’s this one – ‘how do I set myself apart from the other practices in my area?’ Maybe your first thought is to design or update another promotion. Promotions really are great, but they’re not the answer for new patients trying …
Many Dentists stress over the decision to bring a Practice Management Coach into their office to improve the systems and culture of their practice. This is a big decision as it is an investment of time, mental energy and financial resources. If you really think about it, they are considering bringing in a stranger to …
Many offices have huddles, some have tried huddles and found that they aren’t productive. Following a huddle format will help keep your days running smoothly. You can have your huddle each morning before the patients start or have them midday or the day before – the timing doesn’t actually matter. What does matter is that …
Now that we presently have a hold on how to live with COVID, at this time in our lives many offices are finding that they are at a crisis point. Most offices have had numerous staffing changes without the ability to train properly due to being short staffed, teams are unmotivated, unhappy and just plain …
In a dental office it’s not only how you ask questions but the way that you respond to them as well that makes the difference in patients acceptance levels of their diagnosis. Once you start using these questions and responses you will see a marked difference in patient acceptance. Building trust with your patients comes …
Millennials and Gen Z’s all seem to receive a bad reputation when spoken about as employees. Many of the complaints voiced by Office Managers and Owners about this group are that they are always looking for greener grass, they don’t have a good work ethic as they are always on their phones and they aren’t …
No matter the size of your team, most business experts will tell you that 30% of your team could be disengaged when at work. These disengaged team members will also take up to 80% of your time and energy. A disengaged team member can be defined by frequent tardiness or absenteeism, poor attitude, disorganized work …
Welcoming a dental coach into your practice is not signalling defeat by any means, it is a sound decision that will take the pressure off and give you an objective perspective of your practice and routes for change if needed. As the practice leader, there are some signals that you should pay attention to, that …
Whether you are the Office Manager or the Owner it is crucial to nip behavioural problems in the bud and address team issues early in your practice. Sticking your head in the sand and hoping that they will resolve themselves will show you the high cost of your inaction. Team issues can erode your practice …
David Letterman is known for many things, his sense of humour, his talk show and his Top Ten Lists. The lists made everyone laugh yet they also make you think about some of the more uncomfortable scenarios in our lives. Many people are happy to share what they see are the “Secrets” of their success …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
