July 2023

Successfully Measuring and Tracking Operational Effectiveness

Running your successful dental practice requires more than just excellent clinical skills and patient care. To thrive in a competitive landscape and deliver high-quality services efficiently, dentists and dental offices must prioritize measuring and tracking operational effectiveness. By doing so, you can gain valuable insights, make informed decisions, and continuously improve your practice’s overall performance. …

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Unveiling the Power of the ‘Know, Like, Trust’ Factor

Leave a Comment / Dental Practice Systems, Leadership, Make Your Mark / By Cindy Mark

In the realm of dentistry, fostering strong patient relationships is not only crucial for practice success but also for ensuring optimal oral health outcomes. One essential concept that dental professionals should embrace is what has been a key element inside the entrepreneurial space for years, which is the ‘Know, Like, Trust’ factor. By understanding and …

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Taking Time Off Increases Your Productivity

Leave a Comment / Make Your Mark, Strategic Planning, Team Building/Culture / By Cindy Mark

In the midst of the pandemic, many individuals found themselves reevaluating the importance of taking time off from work. It became common to question the necessity of vacations when travel and leisure opportunities were restricted. Understandably, there was a collective desire to minimize time off and focus on catching up financially, rebuilding (in some cases) …

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Transforming Patient Complaints into Positive Experiences

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

Ensuring patient satisfaction is paramount in dentistry, but occasionally, expectations may not align due to various factors. Whether it’s a flaw in the system or a patient’s perception, effectively managing and responding to complaints is crucial for a positive outcome. Although most of our energy may be spent on a small percentage of our patients …

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Making the Difficult Decisions when Creating your Dream Team

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

It seems that many offices are dealing with staff turnover at a rate that is higher than expected. Sometimes this is due to the team member running after the next dentist who is willing to pay more, lifestyle choices for their schedule or it can mean that a person interviewed better than they performed. Sometimes …

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