Your practice seems to be doing well and there’s no doubt that you work very hard. So, how can you explain that feeling you get – the one that often comes at the end of what appeared to be another productive month? The not-so-great feeling that comes from realizing that even still, there seems to …
There is a definite lightness in the air now that we are in Stage 3, offices are back on their regular summer schedules, dentists and team are taking vacations and it seems that everyone is finally taking time to recharge. Recharging is not only for your body, but it is also a good time to …
Recharge and Plan for September: Proactive versus Reactive Leadership Read More »
Humans are all social beings whether they are introverts or extroverts. For the last sixteen months, we have all been deprived of most physical social connections. Social connection from seeing people at work or in the grocery store doesn’t prompt bonding with your team. In a team environment, there needs to be a balance of …
Mentioning the words PRACTICE METRICS can elicit two different reactions in people. Either you will see a blank stare come across their face or you will see the look of absolute joy in their faces. There are many software companies right now promising that their metrics from their product will change your practice, this is …
You never want to disappoint a patient, although at some point you won’t meet their expectation for one reason or another. It may be a flaw in your systems, or it may be the patient’s perception of the situation. When patients feel that you haven’t delivered what they expected, it is important to manage your …
5 Steps to Turn a Patient Complaint into a 5-Star Experience Read More »
As 2020 is drawing to a close, I wanted to share with you some thoughts on the year that none of us will ever forget. Personally, I am a follower of the thought process that taking responsibility for your response and reaction to an event determines your personal outcome. For me this means that in …
A number of weeks ago I spoke about developing a Rallying Cry with your team and I suggested that everything in the office should be around the Rallying Cry of Safety. You should have that down to a comfortable science now and it should be routine at this point. It is time to bring your …
When we return to work, there will be so many different issues flying our way that we may have trouble remembering those closest to us, our team. Just as when we sometimes forget to appreciate our family at home, we will likely do so with our team at certain points as well. We will get …
Whenever you are on a plane and you are either held on the tarmac or circling the airport there is a complete lack of control that is felt, as well as the increased levels of stress that comes with that feeling. This is very similar to the way that many of us are feeling right …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
