Strategic Planning

Do you have a communication disconnect affecting your Treatment Acceptance?

It has happened in every office, you do a perfect treatment presentation, the patient seems on board and yet the patient leaves the office without booking an appointment. You wonder what went wrong and try to find the weak link in your system. How can you set your office up for success and eliminate these …

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Do 20% of your Patients Take up 80% of Your Time?

Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …

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Does the thought of losing one key team member put you into a spin?

The state of dental staffing has not improved at all and has in fact gotten worse. Every office is so desperate for experienced dental staff that most offices are offering signing bonuses and hourly rates far beyond what could have been imagined even six months ago. If your office is dependent on one or two …

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The Quest For the Perfect Associate Starts Here!

Hiring an associate for your practice is a process that comes with an elevated level of decisions, questions, and stress. That makes sense because a poor choice can ultimately cost you tens of thousands of dollars. A poor choice can overturn the productive, harmonious balance you and your team have cultivated over the years. A …

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Steps for Devising a Plan to Ensure Patient Trust

It has been said many times, that any dentist’s success is reliant on patient trust. In these times of economic instability, patients need to feel trust and loyalty to find value in their treatment plans. As we know, patients only know if a dentist is a good practitioner if their mouths are pain free and …

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Are You Unintentionally Providing Free Treatment?

You probably don’t realize it, but you may be delivering crowns for free. If it has taken four hygiene appointments to remind a patient that a crown needs to be completed before they agree to treatment, I’m quite certain that at this point, you are giving away the crown for free. Monetizing the amount of …

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Don’t Get Caught in this Trap!

Almost every dental office makes this one costly mistake.  Some even turn it into a back-office competition, tracking and posting the stats. It’s the ‘pre-appoint 100% of hygiene patients’ pressure, and not only is it a sure-fire way to create chaos, but it will also cost you money in both last-minute cancellations and salary expenses. …

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Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!