You never want to disappoint a patient, although at some point you won’t meet their expectation for one reason or another. It may be a flaw in your systems, or it may be the patient’s perception of the situation. When patients feel that you haven’t delivered what they expected, it is important to manage your …
5 Steps to Turn a Patient Complaint into a 5-Star Experience Read More »
You feel invincible, you are at the top of your game, your practice is humming along with all of your hard work coming to fruition and then BAM the unexpected happens and an unthinkable disaster strikes and forever changes the world of those you love. I know that we never want to think this way …
Do you have an emergency directive for your practice? Read More »
Many offices find that Accounts Receivable are like a garden, if you tend them regularly, they are a pleasure, if you leave them untended, they become a jungle. Accounts Receivable (A/R) does not refer to just collection of monies for outstanding accounts although that does cover a fair bit of it. To ensure that your …
8 Ways to Clean Up Your Practice’s Accounts Receivables Read More »
None of us enjoy delivering a Performance Improvement Plan or are able to take the time for regular one on one meetings. In many offices it is the task of the Office Manager or the Owner to complete these tasks. Performance Improvement Plans (PIPs) can be uncomfortable to deliver as you are pointing out what …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
