If you think it about most patients will mirror the behaviour that you and your team display in your practice. We teach our patients behaviour about time management, financial management and overall respect of a professional environment. If we were first to look at examples of teaching our patients about time management, we should address …
Many offices have huddles, some have tried huddles and found that they aren’t productive. Following a huddle format will help keep your days running smoothly. You can have your huddle each morning before the patients start or have them midday or the day before – the timing doesn’t actually matter. What does matter is that …
Now that we presently have a hold on how to live with COVID, at this time in our lives many offices are finding that they are at a crisis point. Most offices have had numerous staffing changes without the ability to train properly due to being short staffed, teams are unmotivated, unhappy and just plain …
As everyone knows finding the “perfect’ associate doesn’t just happen by luck. To find an associate who will work well in your office, they need to have more than a Dental degree. They will need to have a practice philosophy similar to yours, they will need to be able to meld with the existing team, …
In a dental office it’s not only how you ask questions but the way that you respond to them as well that makes the difference in patients acceptance levels of their diagnosis. Once you start using these questions and responses you will see a marked difference in patient acceptance. Building trust with your patients comes …
One of the hottest topics in the dental world right now is staffing shortages. We know that we aren’t alone in this struggle right now, it is painful for almost every office though. The current shortages have allowed us to overlook some habits in team members that we may not realize are causing consequences in …
Millennials and Gen Z’s all seem to receive a bad reputation when spoken about as employees. Many of the complaints voiced by Office Managers and Owners about this group are that they are always looking for greener grass, they don’t have a good work ethic as they are always on their phones and they aren’t …
No matter the size of your team, most business experts will tell you that 30% of your team could be disengaged when at work. These disengaged team members will also take up to 80% of your time and energy. A disengaged team member can be defined by frequent tardiness or absenteeism, poor attitude, disorganized work …
One of the positive things that may have come out of the pandemic is that some offices are getting better at running on time than they were in the past. Running late is stressful for everyone in the office; the dentist, the team and more importantly the patients. The consequences of continuously being behind can …
What a difference a year makes! At this point last year, you knew that there were going to be more lockdowns, travel would be curtailed and there would be no holiday celebrations. This year mostly everything has opened, you have returned to your regular activities (although still masked) and most importantly everyone (almost) has been …
What will holiday celebrations look like this year? Read More »
