As everyone knows finding the “perfect’ associate doesn’t just happen by luck. To find an associate who will work well in your office, they need to have more than a Dental degree. They will need to have a practice philosophy similar to yours, they will need to be able to meld with the existing team, …
In a dental office it’s not only how you ask questions but the way that you respond to them as well that makes the difference in patients acceptance levels of their diagnosis. Once you start using these questions and responses you will see a marked difference in patient acceptance. Building trust with your patients comes …
One of the hottest topics in the dental world right now is staffing shortages. We know that we aren’t alone in this struggle right now, it is painful for almost every office though. The current shortages have allowed us to overlook some habits in team members that we may not realize are causing consequences in …
Millennials and Gen Z’s all seem to receive a bad reputation when spoken about as employees. Many of the complaints voiced by Office Managers and Owners about this group are that they are always looking for greener grass, they don’t have a good work ethic as they are always on their phones and they aren’t …
No matter the size of your team, most business experts will tell you that 30% of your team could be disengaged when at work. These disengaged team members will also take up to 80% of your time and energy. A disengaged team member can be defined by frequent tardiness or absenteeism, poor attitude, disorganized work …
One of the positive things that may have come out of the pandemic is that some offices are getting better at running on time than they were in the past. Running late is stressful for everyone in the office; the dentist, the team and more importantly the patients. The consequences of continuously being behind can …
What a difference a year makes! At this point last year, you knew that there were going to be more lockdowns, travel would be curtailed and there would be no holiday celebrations. This year mostly everything has opened, you have returned to your regular activities (although still masked) and most importantly everyone (almost) has been …
What will holiday celebrations look like this year? Read More »
Welcoming a dental coach into your practice is not signalling defeat by any means, it is a sound decision that will take the pressure off and give you an objective perspective of your practice and routes for change if needed. As the practice leader, there are some signals that you should pay attention to, that …
Many dental practices have very loose HR plans or set standards in place a number of years ago and then they have never been updated. Either way, you are running a business and need to meet employment standards, if you are keeping your fingers crossed that what you have in place is good enough then …
Many offices waffle on the idea as to whether to have bonus/incentive plans for their teams. Do these plans actually incentivize the team successfully or do they become a way for making up for lower than average wages? With wages climbing through the roof currently because of a lack of trained applicants, many dental offices …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
