It’s interesting that since COVID changed all of our lives there has been less of a push in many dental practices for internal referrals. Initially, everyone was getting used to the “new normal” and then when they became accustomed to that state, they were getting used to the curve balls that kept coming their way …
In a dental office it’s not only how you ask questions but the way that you respond to them as well that makes the difference in patients acceptance levels of their diagnosis. Once you start using these questions and responses you will see a marked difference in patient acceptance. Building trust with your patients comes …
One of the hottest topics in the dental world right now is staffing shortages. We know that we aren’t alone in this struggle right now, it is painful for almost every office though. The current shortages have allowed us to overlook some habits in team members that we may not realize are causing consequences in …
Millennials and Gen Z’s all seem to receive a bad reputation when spoken about as employees. Many of the complaints voiced by Office Managers and Owners about this group are that they are always looking for greener grass, they don’t have a good work ethic as they are always on their phones and they aren’t …
How do you know when it is time to bring a coach into your practice and what can they actually do to help? It’s a question many dentists will ask themselves repeatedly before actually doing something about it. It’s time to bring a coach into your office, when: You or your team feel scattered and …
You and your team have worked together to diagnose, follow up and deliver major treatment for your patients, so you are done now right? The answer to this question is definitely no. The final portion of this Treatment Coordination series will have your patient feel that they have made the right decision in proceeding with …
Part Four Treatment Coordination: Delivery of Treatment Read More »
In many offices, you will find that approximately 40% of patients will book their major restorative on the day that it was diagnosed if you have followed protocols similar to those discussed in the first two parts of this series. The toughest part is how to book the remaining 40% of patient diagnoses’ once they …
Part Three of Treatment Coordination: Success in Follow-Up Read More »
Breaking down Treatment Coordination into four sections, as this series of articles is doing, will allow your team to see if there are any spots where there may be a weak link in attaining the metric of 80% acceptance the first-time treatment has been diagnosed. In this section, the discussion will centre around what happens …
Most dental offices are going to be finding that they are fighting two nasty dragons this year. COVID-19 is raising its ugly head again but more importantly, the rapid rate of inflation will be affecting all patients, causing less disposable dental income for treatment that is diagnosed. This is a real problem for many patients, …
No matter the size of your team, most business experts will tell you that 30% of your team could be disengaged when at work. These disengaged team members will also take up to 80% of your time and energy. A disengaged team member can be defined by frequent tardiness or absenteeism, poor attitude, disorganized work …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
