Operating rooms and surgeons are famous for their protocols and checklists to ensure that no detail is every overlooked. In the dental industry we can apply some of these same principles to ensure that our days run as we intend them to. We all know that repetition of the same action in the same order …
Are Your Systems/Protocols Getting Watered-down? Read More »
I am finding the atmosphere in dental offices right now is currently full on winter blahs. Everyone is missing vacation time away from the office, the feeling of sun on our skin, the joy of flying down a snow-covered mountain or visiting a culture different than our own. A consequence that I am seeing is …
Using ‘Soft’ Skills to Turn a Good Office to a Great Office Read More »
In January, I wrote a series of posts about different aspects of support for Office Managers. I also began a number of Mastermind Groups for Office Managers to provide them with customized CE that they would be able to apply in their offices. The program has been a success, yet in stark contrast I was …
4 Ways Your Office Manager May Be Feeling Constrained in Your Dental Office Read More »
When looking at our practices we very often get caught up in the little details and forget sometimes to take an overall inventory of how we are doing with the Five Pillars of our Practice Foundation. Taking an inventory of these five systems may provide you with a different view of where you need to …
How to Move Forward by Focusing on the Five Pillars of Your Practice Read More »
It doesn’t matter if you call it feedback, constructive criticism or being honest, the delivery verbiage can make a difference to how it is accepted and then applied to the specific task. There are many schools of thought on methods and verbiage for delivering feedback (my favorite word for it.) Having systems in place to …
How to Create A Feedback System & Culture in Your Practice Read More »
Incredibly, we made it through January, the province wide shutdowns did not affect most of the patients attending our practices. In fact many offices had patients commenting that coming to the dentist was actually a great reason to get out of the house. Our teams did struggle with having school aged children learning online but …
Did Your Office Improve in these 4 Areas in January? Read More »
Training a new employee can be a costly adventure for any dental office. Not only is there the recruiting process, there is also the training process. Ensuring that proper training occurs will help you avoid costly mistakes. In a previous blog, I spoke about retraining an existing employee rather than replacing them, in this blog …
How to Train & Onboard Your New Dental Practice Hire Read More »
Does the thought of changing your Office Manager (OM) keep you up at night? We all know that change is inevitable and whether an OM retires, moves on or you decide to make a change in your team there are always the questions of who will train that person and how will it affect the …
5 Important Things to Consider When Changing Your Office Manager Read More »
I have always thought of an Office Manager as a “Jack/Jill of all trades” in a dental office setting. If you recall from my previous post, I spoke of some of the stressors that could be involved with having to be the “expert” on everything dental (yet there is very little support for this position). …
9 Skills to Nurture in Your Dental Office Manager Read More »
Have you ever thought of everything your Office Manager (OM) needs to be THE expert on in your office? This extensive list would include: human resources dental software clinical knowledge treatment coordination hygiene coordination customer service metrics marketing leadership accounts receivable budget balancing payroll IT problem solving AND…. be a moving force in setting goals …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
