Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …
Do 20% of your Patients Take up 80% of Your Time? Read More »
Providing great patient care is important, but if you don’t have sufficient cash flow, you will not be able to consistently provide patients with the care they need. Talking about money and offering payment options is an important component of the doctor-patient relationship. Below are a few actions you and your team should consider …
Tips for Positive Payment Discussions in Your Practice Read More »
Your practice seems to be doing well and there’s no doubt that you work very hard. So, how can you explain that feeling you get – the one that often comes at the end of what appeared to be another productive month? The not-so-great feeling that comes from realizing that even still, there seems to …
You keep thinking that your team is finally set, in a good place, your staffing worries are over and then you get the next resignation text/email/letter and the whole cycle starts again. The dental staffing crisis is far from over, although the increased salaries are bringing more people to the profession, it’s not nearly fast …
Dental practices seem to be thriving once again, yet owners are now feeling that don’t have control of their own futures. The litany of reasons for this is as long as most “grocery lists” but there are some recurring frustrations that keep popping up. Frustration Number One: There has been zero increase in income over …
If our ever-changing global situation has taught us anything about setting goals, it’s that nothing is carved in stone. “The best-laid plans of mice and men often go awry,” – the old poem turned proverb may have become the mantra of the masses. No matter how hard we plan, there are no guarantees. But plan …
How would you describe the systems that run within your practice? Is there a system for each task? Several for the same task? Have team members customized and instituted different ones for themselves? Maybe at the end of the day, you assume things are working just fine and everyone is doing their job – you, …
The state of dental staffing has not improved at all and has in fact gotten worse. Every office is so desperate for experienced dental staff that most offices are offering signing bonuses and hourly rates far beyond what could have been imagined even six months ago. If your office is dependent on one or two …
Does the thought of losing one key team member put you into a spin? Read More »
Hiring an associate for your practice is a process that comes with an elevated level of decisions, questions, and stress. That makes sense because a poor choice can ultimately cost you tens of thousands of dollars. A poor choice can overturn the productive, harmonious balance you and your team have cultivated over the years. A …
The Quest For the Perfect Associate Starts Here! Read More »
It has been said many times, that any dentist’s success is reliant on patient trust. In these times of economic instability, patients need to feel trust and loyalty to find value in their treatment plans. As we know, patients only know if a dentist is a good practitioner if their mouths are pain free and …
Steps for Devising a Plan to Ensure Patient Trust Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
