It’s interesting that since COVID changed all of our lives there has been less of a push in many dental practices for internal referrals. Initially, everyone was getting used to the “new normal” and then when they became accustomed to that state, they were getting used to the curve balls that kept coming their way …
How do you know when it is time to bring a coach into your practice and what can they actually do to help? It’s a question many dentists will ask themselves repeatedly before actually doing something about it. It’s time to bring a coach into your office, when: You or your team feel scattered and …
You and your team have worked together to diagnose, follow up and deliver major treatment for your patients, so you are done now right? The answer to this question is definitely no. The final portion of this Treatment Coordination series will have your patient feel that they have made the right decision in proceeding with …
Part Four Treatment Coordination: Delivery of Treatment Read More »
In many offices, you will find that approximately 40% of patients will book their major restorative on the day that it was diagnosed if you have followed protocols similar to those discussed in the first two parts of this series. The toughest part is how to book the remaining 40% of patient diagnoses’ once they …
Part Three of Treatment Coordination: Success in Follow-Up Read More »
Breaking down Treatment Coordination into four sections, as this series of articles is doing, will allow your team to see if there are any spots where there may be a weak link in attaining the metric of 80% acceptance the first-time treatment has been diagnosed. In this section, the discussion will centre around what happens …
Most dental offices are going to be finding that they are fighting two nasty dragons this year. COVID-19 is raising its ugly head again but more importantly, the rapid rate of inflation will be affecting all patients, causing less disposable dental income for treatment that is diagnosed. This is a real problem for many patients, …
There is good reason to argue that each and every team member is the most important part of your team. Having no weak links is the definition of a great team. In almost every practice though there is a team member that is completely underutilized, this is your Dental Practice Software (DPS). Training on DPS …
One of the positive things that may have come out of the pandemic is that some offices are getting better at running on time than they were in the past. Running late is stressful for everyone in the office; the dentist, the team and more importantly the patients. The consequences of continuously being behind can …
Whether we call it patient service or customer service as a dental practice it doesn’t really matter. There are some very simple ways to deliver great service to your patients that have no expense attached to them. Dental offices have lost some of these services during the pandemic. It is time to review them and …
Every dental software has three different ways of completing any one task, this should not be the case when it comes to the policies in your office, the policy should be clear and concise. Policies allow you to set guidelines on how you want any particular task completed in your practice. Without policies set in …
Why bother setting policies if they don’t stick? Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
