Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …
Do 20% of your Patients Take up 80% of Your Time? Read More »
Providing great patient care is important, but if you don’t have sufficient cash flow, you will not be able to consistently provide patients with the care they need. Talking about money and offering payment options is an important component of the doctor-patient relationship. Below are a few actions you and your team should consider …
Tips for Positive Payment Discussions in Your Practice Read More »
You keep thinking that your team is finally set, in a good place, your staffing worries are over and then you get the next resignation text/email/letter and the whole cycle starts again. The dental staffing crisis is far from over, although the increased salaries are bringing more people to the profession, it’s not nearly fast …
How would you describe the systems that run within your practice? Is there a system for each task? Several for the same task? Have team members customized and instituted different ones for themselves? Maybe at the end of the day, you assume things are working just fine and everyone is doing their job – you, …
If you think it about most patients will mirror the behaviour that you and your team display in your practice. We teach our patients behaviour about time management, financial management and overall respect of a professional environment. If we were first to look at examples of teaching our patients about time management, we should address …
You probably don’t realize it, but you may be delivering crowns for free. If it has taken four hygiene appointments to remind a patient that a crown needs to be completed before they agree to treatment, I’m quite certain that at this point, you are giving away the crown for free. Monetizing the amount of …
Are You Unintentionally Providing Free Treatment? Read More »
Almost every dental office makes this one costly mistake. Some even turn it into a back-office competition, tracking and posting the stats. It’s the ‘pre-appoint 100% of hygiene patients’ pressure, and not only is it a sure-fire way to create chaos, but it will also cost you money in both last-minute cancellations and salary expenses. …
You may think that the newest technology, a new sign or an amazing new team member will be the catalyst to make your practice successful. In reality, all of those items will help a bit but the one magic bullet you need is to actually become a great leader yourself, some people will say that …
In the dental office, patient cancellations can become extremely problematic. While occasional cancellations may be the norm, many offices are experiencing an explosion of cancellations with the sixth wave of COVID. Unfortunately, the COVID cancellations you are currently experiencing leave you with very few options to recover from them in most practices. Right now, to …
In the past, many dentists only thought about their overall expenses once a year when they had an annual review with their accountant. With so many changes in the industry during the last two years most dentists need to have a better idea of their monthly expenses and if necessary, have some tools to make …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
