Whether we call it patient service or customer service as a dental practice it doesn’t really matter. There are some very simple ways to deliver great service to your patients that have no expense attached to them. Dental offices have lost some of these services during the pandemic. It is time to review them and …
Every dental software has three different ways of completing any one task, this should not be the case when it comes to the policies in your office, the policy should be clear and concise. Policies allow you to set guidelines on how you want any particular task completed in your practice. Without policies set in …
Why bother setting policies if they don’t stick? Read More »
It’s hard to believe that we are now in Q4 of 2021. Did you have a plan for this year or did you “wing it”? If you find that you are always the one who seems surprised that you made it through another year without a plan, then think of how great your year would …
Whether you are the Office Manager or the Owner it is crucial to nip behavioural problems in the bud and address team issues early in your practice. Sticking your head in the sand and hoping that they will resolve themselves will show you the high cost of your inaction. Team issues can erode your practice …
Many dental practices have very loose HR plans or set standards in place a number of years ago and then they have never been updated. Either way, you are running a business and need to meet employment standards, if you are keeping your fingers crossed that what you have in place is good enough then …
David Letterman is known for many things, his sense of humour, his talk show and his Top Ten Lists. The lists made everyone laugh yet they also make you think about some of the more uncomfortable scenarios in our lives. Many people are happy to share what they see are the “Secrets” of their success …
Implementing new systems in your practice isn’t always easy, very often team members sometimes will balk at change. It is always best practice to engage the team in some productive brainstorming when considering new systems. This will help everyone feel a part of the process and will also work toward getting everyone on the same …
Step by Step Process for Introducing New Systems to Your Team Read More »
There is a consistent pain point among many dental practices right now which is attracting and keeping new team members. One part of the equation is that wages have skyrocketed, and many good team members have changed teams because their owners were not prepared to meet market-level wages. The other reason that there has been …
Tips for Successfully Onboarding a New Team Member Read More »
Having team meetings is one important office function that seemed to go by the wayside in many offices during the pandemic due to concerns for physical distancing. Team meetings should be important and productive. If run effectively, they are a great method of communication for your team, especially when trying to institute change. To keep …
If you were being completely honest with yourself about your dental practice, you would likely rate your office as being a good office who delivers great care to patients. There is an imbalance in that statement in that you want to be a great office delivering great care to your patients. Here are some suggestions …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
