Uncategorised Archives

Enhancing Patient Retention Through Post-Treatment Follow-Up

Patient retention is fundamental to a successful dental practice. While first impressions matter, the ongoing relationship you build with patients after their initial visit plays an equally important role in their decision to return. One of the most effective ways to foster this relationship is through consistent, thoughtful post-treatment follow-up. In reaching out after procedures, …

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Are You a Prisoner of Your Own Practice?

Leave a Comment / Make Your Mark, Strategic Planning, Uncategorised / By Cindy Mark

Your practice seems to be doing well and there’s no doubt that you work very hard. So, how can you explain that feeling you get – the one that often comes at the end of what appeared to be another productive month? The not-so-great feeling that comes from realizing that even still, there seems to …

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Recharge and Plan for September: Proactive versus Reactive Leadership

Leave a Comment / Uncategorised / By Cindy Mark

There is a definite lightness in the air now that we are in Stage 3, offices are back on their regular summer schedules, dentists and team are taking vacations and it seems that everyone is finally taking time to recharge. Recharging is not only for your body, but it is also a good time to …

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5 Ways to Help Your Team Be Social Again

Leave a Comment / Uncategorised / By Cindy Mark

Humans are all social beings whether they are introverts or extroverts. For the last sixteen months, we have all been deprived of most physical social connections. Social connection from seeing people at work or in the grocery store doesn’t prompt bonding with your team. In a team environment, there needs to be a balance of …

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HOW TO AVOID “ANALYSIS PARALYSIS”

Leave a Comment / Uncategorised / By Cindy Mark

Mentioning the words PRACTICE METRICS can elicit two different reactions in people. Either you will see a blank stare come across their face or you will see the look of absolute joy in their faces. There are many software companies right now promising that their metrics from their product will change your practice, this is …

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5 Steps to Turn a Patient Complaint into a 5-Star Experience

Leave a Comment / Uncategorised / By Cindy Mark

You never want to disappoint a patient, although at some point you won’t meet their expectation for one reason or another. It may be a flaw in your systems, or it may be the patient’s perception of the situation. When patients feel that you haven’t delivered what they expected, it is important to manage your …

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Choosing Gratitude Over Grief

Leave a Comment / Uncategorised / By Cindy Mark

As 2020 is drawing to a close, I wanted to share with you some thoughts on the year that none of us will ever forget. Personally, I am a follower of the thought process that taking responsibility for your response and reaction to an event determines your personal outcome. For me this means that in …

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Your Practice’s New Rallying Cry

Leave a Comment / Uncategorised / By Cindy Mark

A number of weeks ago I spoke about developing a Rallying Cry with your team and I suggested that everything in the office should be around the Rallying Cry of Safety. You should have that down to a comfortable science now and it should be routine at this point. It is time to bring your …

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Make Your Mark Week 8

Leave a Comment / Make Your Mark, Uncategorised / By Cindy Mark

When we return to work, there will be so many different issues flying our way that we may have trouble remembering those closest to us, our team. Just as when we sometimes forget to appreciate our family at home, we will likely do so with our team at certain points as well. We will get …

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Make Your Mark Week 5

Leave a Comment / Make Your Mark, Uncategorised / By Cindy Mark

Whenever you are on a plane and you are either held on the tarmac or circling the airport there is a complete lack of control that is felt, as well as the increased levels of stress that comes with that feeling. This is very similar to the way that many of us are feeling right …

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