Every dentist knows that delivering excellent dentistry is stressful, most dentists will tell you though, that running a successful office is more stressful than the dentistry they deliver. Getting everything done in a day can be stressful or sometimes you end up handing off the running of your business to someone else without you really …
Your Communication Skills will set your Office Apart Read More »
Without realizing it there are many dentists right now who are shrinking the potential of their practice without even realizing it. If you think of the famous quote “Build it and they will come” it can mean many different things but in a dental office, it really sums up the solution to many different problems. …
Are You Unintentionally Shrinking Your Practice? Read More »
When I refer to a healthy practice, I am referring to a practice that has minimal politics, clarity for all team members, positivity throughout the day and a low turnover rate of team members. You can have a practice that follows every rule for success for production, cash flow, schedule success and patient retention but …
Few of us enjoy delivering a Performance Improvement Plan or can take the time for regular One-on-One meetings. In many offices, it is the task of the Office Manager or the Owner to complete these tasks. Performance Improvement Plans (PIPs) can be uncomfortable to deliver since their purpose is to point out the details of …
There are many tasks at the front desk for your administrators to be responsible for, it may seem like a simple task, yet the administrators are usually wearing or sharing multiple hats to accomplish what they do every day. The first question is, do you have enough team members at the front desk? There should …
Before you change anything in your life, you will usually ponder the idea, ask other opinions, do some research and then make the final decision for change. The idea of change is challenging for most people, yet it comes from the feeling that you want a different result then you are currently experiencing. This is …
Very often the thought is that administrators are the least important role in a dental office and can be changed out with out much disruption. This statement is usually made by someone who doesn’t realize that the administrator is the ambassador of the office and is single handedly responsible for every patient’s first and last …
It seems like every business article out in the last few weeks is referring to the phenomenon of “quiet quitting.” Is this a real thing and does it apply to the dental industry? “Quiet quitting” has been around for years and has been given different names at different times. “Quiet quitting” is described as the …
Creating your dream team is possible, most dentists do a good job of hiring the right people, the problem usually is that there isn’t supportive coaching to create the dream team. Hiring a good team member isn’t enough, they need protocols, training plans, goals and a thoughtfully created culture to thrive. I have ten suggestions …
You keep thinking that your team is finally set, in a good place, your staffing worries are over and then you get the next resignation text/email/letter and the whole cycle starts again. The dental staffing crisis is far from over, although the increased salaries are bringing more people to the profession, it’s not nearly fast …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
