There is good reason to argue that each and every team member is the most important part of your team. Having no weak links is the definition of a great team. In almost every practice though there is a team member that is completely underutilized, this is your Dental Practice Software (DPS). Training on DPS …
One of the positive things that may have come out of the pandemic is that some offices are getting better at running on time than they were in the past. Running late is stressful for everyone in the office; the dentist, the team and more importantly the patients. The consequences of continuously being behind can …
What a difference a year makes! At this point last year, you knew that there were going to be more lockdowns, travel would be curtailed and there would be no holiday celebrations. This year mostly everything has opened, you have returned to your regular activities (although still masked) and most importantly everyone (almost) has been …
What will holiday celebrations look like this year? Read More »
It can’t be said often enough that setting goals are necessary to have growth in your office. If you don’t have a map of where you are going you will have a very difficult time getting there. Set your goals, define the steps you need to get there and start working on them! Have your …
Welcoming a dental coach into your practice is not signalling defeat by any means, it is a sound decision that will take the pressure off and give you an objective perspective of your practice and routes for change if needed. As the practice leader, there are some signals that you should pay attention to, that …
One day your production is great, and you go home feeling like you own the world. The next day your production is terrible, and you go home dragging your feet. Why can’t every day feel great? You lie sleepless at night worrying about your time management, bills to be paid and which seat you will …
Whether we call it patient service or customer service as a dental practice it doesn’t really matter. There are some very simple ways to deliver great service to your patients that have no expense attached to them. Dental offices have lost some of these services during the pandemic. It is time to review them and …
In many practices, dental assistants are often not valued for their contribution to the practice. This is one of the many reasons that the dental industry is now suffering from a shortage of CDA’s. CDA’s were never seen as producers as hygienists were and they have never been valued for treatment acceptance or adding value …
Every dental software has three different ways of completing any one task, this should not be the case when it comes to the policies in your office, the policy should be clear and concise. Policies allow you to set guidelines on how you want any particular task completed in your practice. Without policies set in …
Why bother setting policies if they don’t stick? Read More »
Whether you are the Office Manager or the Owner it is crucial to nip behavioural problems in the bud and address team issues early in your practice. Sticking your head in the sand and hoping that they will resolve themselves will show you the high cost of your inaction. Team issues can erode your practice …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
