Leadership

How to Create A Feedback System & Culture in Your Practice

It doesn’t matter if you call it feedback, constructive criticism or being honest, the delivery verbiage can make a difference to how it is accepted and then applied to the specific task.  There are many schools of thought on methods and verbiage for delivering feedback (my favorite word for it.) Having systems in place to …

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3 Excuses that Will Halt Your Practice’s Success (& how to respond)!

When we don’t see the desired or expected results, we very often make excuses. We learned this behavior as a fallback from a very young age when we couldn’t hand in our homework because the dog ate it!  In your office now you may hear the same type of excuses over and over again. When …

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How to Best Support Your Office Manager

Have you ever thought of everything your Office Manager (OM) needs to be THE expert on in your office? This extensive list would include: human resources dental software clinical knowledge treatment coordination hygiene coordination customer service metrics marketing leadership accounts receivable budget balancing payroll IT problem solving AND…. be a moving force in setting goals …

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Dental Practice Employer Mental Health Tool Kit

This week I am veering from my usual path with my blog and talking about an upsetting “trend” that I am seeing in dental offices everywhere right now. The mental state of dental team members everywhere is unfortunately one of stress and anxiety. Every office is trying to find team members from a currently non-existent …

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Using the Rule of Thirds to Change Your Practice’s Culture

When I support practices, I usually meld together many different management theories to come up with a plan that will be customized for every office. The Rule of Thirds is a rule often used in photography but aptly applies to one theory of management that I heartily support (adapted from Patrick Lencioni). Every team can …

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Get our accountability guide and learn how to transform your dental practice & create lasting results

Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!