You keep thinking that your team is finally set, in a good place, your staffing worries are over and then you get the next resignation text/email/letter and the whole cycle starts again. The dental staffing crisis is far from over, although the increased salaries are bringing more people to the profession, it’s not nearly fast …
How would you describe the systems that run within your practice? Is there a system for each task? Several for the same task? Have team members customized and instituted different ones for themselves? Maybe at the end of the day, you assume things are working just fine and everyone is doing their job – you, …
If you think it about most patients will mirror the behaviour that you and your team display in your practice. We teach our patients behaviour about time management, financial management and overall respect of a professional environment. If we were first to look at examples of teaching our patients about time management, we should address …
You probably don’t realize it, but you may be delivering crowns for free. If it has taken four hygiene appointments to remind a patient that a crown needs to be completed before they agree to treatment, I’m quite certain that at this point, you are giving away the crown for free. Monetizing the amount of …
Are You Unintentionally Providing Free Treatment? Read More »
Almost every dental office makes this one costly mistake. Some even turn it into a back-office competition, tracking and posting the stats. It’s the ‘pre-appoint 100% of hygiene patients’ pressure, and not only is it a sure-fire way to create chaos, but it will also cost you money in both last-minute cancellations and salary expenses. …
You may think that the newest technology, a new sign or an amazing new team member will be the catalyst to make your practice successful. In reality, all of those items will help a bit but the one magic bullet you need is to actually become a great leader yourself, some people will say that …
In the dental office, patient cancellations can become extremely problematic. While occasional cancellations may be the norm, many offices are experiencing an explosion of cancellations with the sixth wave of COVID. Unfortunately, the COVID cancellations you are currently experiencing leave you with very few options to recover from them in most practices. Right now, to …
In the past, many dentists only thought about their overall expenses once a year when they had an annual review with their accountant. With so many changes in the industry during the last two years most dentists need to have a better idea of their monthly expenses and if necessary, have some tools to make …
Many offices have huddles, some have tried huddles and found that they aren’t productive. Following a huddle format will help keep your days running smoothly. You can have your huddle each morning before the patients start or have them midday or the day before – the timing doesn’t actually matter. What does matter is that …
“Good” schedules don’t just happen, they are the result of all the practice management systems running well in your practice. You can’t blame a bad schedule on a particular administrator. Your schedule’s success depends on your new patient flow, treatment acceptance, in-office patient communication, recall program, confirmation protocols, team communication, scheduler rules and team training. …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
