The initial phone call with a new patient is one of the most important touchpoints in a dental office. It sets the tone for the entire patient journey and can be the deciding factor in whether someone chooses your practice over another. In many cases, patients have already contacted other offices, so your goal is …
Do you have a clear protocol in place to ensure every patient receives Five Star VIP service? While most practices have documented systems to hold teams accountable, VIP service often lacks consistency, partly because it’s harder to standardize. Yet, it’s essential. In many areas of life, we strive for perfection, but often settle into the …
Are 20% of Your Patients Consuming 80% of Your Time? Read More »
Your practice looks successful on the surface, patients are coming in, your schedule is full, and you’re working harder than ever. Yet, at the end of the month, that uneasy feeling creeps in again: despite all your efforts, there’s still not much left for you to take home. If that sounds familiar, you’re not alone …
How do you know it’s time to bring a coach into your practice? And what exactly can a coach do to help? These are questions many dentists ask themselves long before they take action. But if you’re reading this, there’s a good chance you’re already feeling the need for change. Here are some clear signs …
Take a moment to think about the systems running your practice. Is there a defined system for each task or multiple systems doing the same job? Have team members created their own workarounds or borrowed processes from previous roles? On the surface, everything may seem fine. You’re seeing patients, and the team appears to be …
Staffing and salary concerns continue to dominate conversations in the dental industry. For many practices, this issue shows no sign of slowing down. Offices are finding themselves in a constant cycle of turnover, as team members leave for slightly higher wages offered by neighboring practices eager to stay fully staffed. To retain long-term staff, many …
It’s a common scenario in every dental office: you deliver a clear, compelling treatment presentation, the patient seems receptive, but then leaves without booking an appointment. You’re left wondering what went wrong and where the breakdown occurred. The key to preventing these situations lies in clear, consistent communication, ensuring that treatment plans don’t remain incomplete …
Is a Communication Breakdown Hurting Your Treatment Acceptance Read More »
[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice.. This is the fourth and final article in the series. While in economically challenging times, patients will come into your practice with more questions, concerns, and hesitation than usual. How your team and nonverbally can either build trust or introduce doubt. …
Consistent Verbiage: Why Unified Communication Builds Confidence in Uncertain Times Read More »
[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice.. This is the third article in the series. When the economy tightens, patients become more cautious about discretionary spending — including and especially dental care. But… Oral health isn’t optional, and your practice can’t afford to see a decline in treatment …
[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice.. This is the second article in the series. In any economic environment, treatment coordination and follow-up are vital. But when financial pressures rise—on both the practice and the patient—these systems become the difference between a practice that weathers the storm and …
Treatment Coordination and Follow-Up: Systems That Sustain Success Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
