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Dental Practice Systems

Reducing Patient Cancellations and Protecting Your Schedule

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Patient cancellations can be extremely disruptive in a dental practice. While occasional cancellations are expected, many offices are experiencing an increasing volume of last-minute changes that significantly impact productivity and revenue. To effectively manage unavoidable cancellations, it is critical that your existing systems are fully implemented and working efficiently. The primary goal is to ensure …

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Making Responsible Decisions About Expenses

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In the past, many dentists reviewed their expenses only once a year during their annual meeting with an accountant. However, with the significant changes the dental industry has experienced over the last two years, it’s more important than ever for dentists to understand their expenses on a monthly basis and to have tools in place …

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Has your Hygiene Department Evolved?

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Hygiene departments are often overlooked in dental practices. As long as hygienists are providing care and there isn’t a noticeable issue with open chair time, many offices assume the department is performing well. But evaluating hygiene health requires much more than monitoring open time alone. Look Beyond Open Time Metrics are essential for understanding how …

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The Benefits of Protocols and Checklists

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Operating rooms and surgeons are well known for their strict use of protocols and checklists—tools designed to ensure that no important detail is missed and that every task is completed safely and confidently. In dentistry, we must adopt the same level of commitment to these systems to maintain high standards within our practices and in …

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Your Communication Skills Will Set Your Office Apart

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Every dentist knows that delivering excellent clinical care can be stressful. But most will also admit that running a successful practice often brings even more stress than the dentistry itself. Managing the day-to-day responsibilities can feel overwhelming, and sometimes it’s easier to hand off operations to someone else, even if it leaves you feeling disconnected …

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Are You Unintentionally Providing Free Treatment?

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You may not realize it, but you could be delivering crowns at no profit, essentially for free. If it takes four hygiene visits of reminders before a patient finally agrees to a crown, the reality is that the time invested by you, your hygienists, and your administrative team often exceeds the value of the procedure. …

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The Five Pillars of your Practice Foundation

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When evaluating our practices, it’s easy to get lost in the small details and overlook the broader picture. Taking time to assess the Five Pillars of your Practice Foundation: Production, Cash Flow Metrics, Schedule Success, Patient Retention, and Growth & Treatment Planning, can shift your perspective and help clarify your next steps. Production is often …

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The Art of Attracting New Patients

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No matter how quickly your practice is growing, consistently attracting and welcoming new patients is essential. Every patient has a finite amount of treatment needed over time, so maintaining a steady flow of new patients is key to ongoing growth. Traditionally, about 65% of new patients come from internal referrals and 35% from external sources. …

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Effective Strategies for Reconnecting with Lapsed Patients

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When you review your list of outstanding patients, do you find yourself wondering why so many names never make it onto the schedule or why your calls and messages go unanswered? You’re not alone. Many practices face the same challenge. First, it’s important to understand what’s realistic when it comes to patient retention. The industry …

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Are you up to date with your Patient Digital Communications?

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For many years most dental offices have been using some form of digital communication for connecting with their patients. The issue I very often find in offices is that the system is not being used effectively to support patient needs and office protocols. Most offices have dipped their toes into the systems but have not …

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