Cindy Mark

5 Ways to Manage the Impact of Millennials on Your Practice

Have you seen the YouTube video that was making the rounds a few years ago about a millennial interview? Here it is incase you missed it. We may all laugh at this as an exaggeration but there are many offices right now who feel frustration with the millennial generation as not having the work ethic …

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5 Steps to Turn a Patient Complaint into a 5-Star Experience

You never want to disappoint a patient, although at some point you won’t meet their expectation for one reason or another. It may be a flaw in your systems, or it may be the patient’s  perception of the situation.  When patients feel that you haven’t delivered what they expected, it is important to manage your …

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Get our accountability guide and learn how to transform your dental practice & create lasting results

Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!