Cindy Mark

Using ‘Soft’ Skills to Turn a Good Office to a Great Office

I am finding the atmosphere in dental offices right now is currently full on winter blahs. Everyone is missing vacation time away from the office, the feeling of sun on our skin, the joy of flying down a snow-covered mountain or visiting a culture different than our own. A consequence that I am seeing is …

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4 Ways Your Office Manager May Be Feeling Constrained in Your Dental Office

In January, I wrote a series of posts about different aspects of support for Office Managers. I also began a number of Mastermind Groups for Office Managers to provide them with customized CE that they would be able to apply in their offices. The program has been a success, yet in stark contrast I was …

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How to Move Forward by Focusing on the Five Pillars of Your Practice

When looking at our practices we very often get caught up in the little details and forget sometimes to take an overall inventory of how we are doing with the Five Pillars of our Practice Foundation. Taking an inventory of these five systems may provide you with a different view of where you need to …

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How to Create A Feedback System & Culture in Your Practice

It doesn’t matter if you call it feedback, constructive criticism or being honest, the delivery verbiage can make a difference to how it is accepted and then applied to the specific task.  There are many schools of thought on methods and verbiage for delivering feedback (my favorite word for it.) Having systems in place to …

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3 Excuses that Will Halt Your Practice’s Success (& how to respond)!

When we don’t see the desired or expected results, we very often make excuses. We learned this behavior as a fallback from a very young age when we couldn’t hand in our homework because the dog ate it!  In your office now you may hear the same type of excuses over and over again. When …

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Did Your Office Improve in these 4 Areas in January?

Incredibly, we made it through January, the province wide shutdowns did not affect most of the patients attending our practices. In fact many offices had patients commenting that coming to the dentist was actually a great reason to get out of the house. Our teams did struggle with having school aged children learning online but …

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How to Train & Onboard Your New Dental Practice Hire

Training a new employee can be a costly adventure for any dental office. Not only is there the recruiting process, there is also the training process. Ensuring that proper training occurs will help you avoid costly mistakes. In a previous blog, I spoke about retraining an existing employee rather than replacing them, in this blog …

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How to Best Support Your Office Manager

Have you ever thought of everything your Office Manager (OM) needs to be THE expert on in your office? This extensive list would include: human resources dental software clinical knowledge treatment coordination hygiene coordination customer service metrics marketing leadership accounts receivable budget balancing payroll IT problem solving AND…. be a moving force in setting goals …

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Get our accountability guide and learn how to transform your dental practice & create lasting results

Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!