You never want to disappoint a patient, although at some point you won’t meet their expectation for one reason or another. It may be a flaw in your systems, or it may be the patient’s perception of the situation. When patients feel that you haven’t delivered what they expected, it is important to manage your …
5 Steps to Turn a Patient Complaint into a 5-Star Experience Read More »
You feel invincible, you are at the top of your game, your practice is humming along with all of your hard work coming to fruition and then BAM the unexpected happens and an unthinkable disaster strikes and forever changes the world of those you love. I know that we never want to think this way …
Do you have an emergency directive for your practice? Read More »
Many offices find that Accounts Receivable are like a garden, if you tend them regularly, they are a pleasure, if you leave them untended, they become a jungle. Accounts Receivable (A/R) does not refer to just collection of monies for outstanding accounts although that does cover a fair bit of it. To ensure that your …
8 Ways to Clean Up Your Practice’s Accounts Receivables Read More »
None of us enjoy delivering a Performance Improvement Plan or are able to take the time for regular one on one meetings. In many offices it is the task of the Office Manager or the Owner to complete these tasks. Performance Improvement Plans (PIPs) can be uncomfortable to deliver as you are pointing out what …
Can you feel it? There is a palpable sense of energy in dental offices currently as the teams are receiving their vaccines, you can see their shoulders beginning to relax. You can feel that we are entering into a period of growth and transformation that will bring lots of opportunities and perhaps some new challenges …
4 Things You Need to Have to Achieve Big Goals in Your Practice this Spring Read More »
Do you wonder why some of your days flow better than other days? It could have been because all of your “nice” patients were in and the delivery of care was easy. It could have been that you slept well the night before and you were in a good mood. Although more likely, it was …
How to Manage Your Schedule for Your Best Productivity Read More »
Operating rooms and surgeons are famous for their protocols and checklists to ensure that no detail is every overlooked. In the dental industry we can apply some of these same principles to ensure that our days run as we intend them to. We all know that repetition of the same action in the same order …
Are Your Systems/Protocols Getting Watered-down? Read More »
I am finding the atmosphere in dental offices right now is currently full on winter blahs. Everyone is missing vacation time away from the office, the feeling of sun on our skin, the joy of flying down a snow-covered mountain or visiting a culture different than our own. A consequence that I am seeing is …
Using ‘Soft’ Skills to Turn a Good Office to a Great Office Read More »
In January, I wrote a series of posts about different aspects of support for Office Managers. I also began a number of Mastermind Groups for Office Managers to provide them with customized CE that they would be able to apply in their offices. The program has been a success, yet in stark contrast I was …
4 Ways Your Office Manager May Be Feeling Constrained in Your Dental Office Read More »
When looking at our practices we very often get caught up in the little details and forget sometimes to take an overall inventory of how we are doing with the Five Pillars of our Practice Foundation. Taking an inventory of these five systems may provide you with a different view of where you need to …
How to Move Forward by Focusing on the Five Pillars of Your Practice Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
