Many offices have huddles, some have tried huddles and found that they aren’t productive. Following a huddle format will help keep your days running smoothly. You can have your huddle each morning before the patients start or have them midday or the day before – the timing doesn’t actually matter. What does matter is that …
Now that we presently have a hold on how to live with COVID, at this time in our lives many offices are finding that they are at a crisis point. Most offices have had numerous staffing changes without the ability to train properly due to being short staffed, teams are unmotivated, unhappy and just plain …
“Good” schedules don’t just happen, they are the result of all the practice management systems running well in your practice. You can’t blame a bad schedule on a particular administrator. Your schedule’s success depends on your new patient flow, treatment acceptance, in-office patient communication, recall program, confirmation protocols, team communication, scheduler rules and team training. …
As everyone knows finding the “perfect’ associate doesn’t just happen by luck. To find an associate who will work well in your office, they need to have more than a Dental degree. They will need to have a practice philosophy similar to yours, they will need to be able to meld with the existing team, …
It’s interesting that since COVID changed all of our lives there has been less of a push in many dental practices for internal referrals. Initially, everyone was getting used to the “new normal” and then when they became accustomed to that state, they were getting used to the curve balls that kept coming their way …
In a dental office it’s not only how you ask questions but the way that you respond to them as well that makes the difference in patients acceptance levels of their diagnosis. Once you start using these questions and responses you will see a marked difference in patient acceptance. Building trust with your patients comes …
One of the hottest topics in the dental world right now is staffing shortages. We know that we aren’t alone in this struggle right now, it is painful for almost every office though. The current shortages have allowed us to overlook some habits in team members that we may not realize are causing consequences in …
Millennials and Gen Z’s all seem to receive a bad reputation when spoken about as employees. Many of the complaints voiced by Office Managers and Owners about this group are that they are always looking for greener grass, they don’t have a good work ethic as they are always on their phones and they aren’t …
How do you know when it is time to bring a coach into your practice and what can they actually do to help? It’s a question many dentists will ask themselves repeatedly before actually doing something about it. It’s time to bring a coach into your office, when: You or your team feel scattered and …
You and your team have worked together to diagnose, follow up and deliver major treatment for your patients, so you are done now right? The answer to this question is definitely no. The final portion of this Treatment Coordination series will have your patient feel that they have made the right decision in proceeding with …
Part Four Treatment Coordination: Delivery of Treatment Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
