Cindy Mark

8 Ways to Clean Up Your Practice’s Accounts Receivables

Many offices find that Accounts Receivable are like a garden, if you tend them regularly, they are a pleasure, if you leave them untended, they become a jungle. Accounts Receivable (A/R) does not refer to just collection of monies for outstanding accounts although that does cover a fair bit of it. To ensure that your …

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Two Types of Meetings that Will Change Your Dental Office Culture (and how to implement them)

None of us enjoy delivering a Performance Improvement Plan or are able to take the time for regular one on one meetings. In many offices it is the task of the Office Manager or the Owner to complete these tasks. Performance Improvement Plans (PIPs) can be uncomfortable to deliver as you are pointing out what …

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4 Things You Need to Have to Achieve Big Goals in Your Practice this Spring

Can you feel it? There is a palpable sense of energy in dental offices currently as the teams are receiving their vaccines, you can see their shoulders beginning to relax. You can feel that we are entering into a period of growth and transformation that will bring lots of opportunities and perhaps some new challenges …

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How to Manage Your Schedule for Your Best Productivity

Do you wonder why some of your days flow better than other days? It could have been because all of your “nice” patients were in and the delivery of care was easy. It could have been that you slept well the night before and you were in a good mood. Although more likely, it was …

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Using ‘Soft’ Skills to Turn a Good Office to a Great Office

I am finding the atmosphere in dental offices right now is currently full on winter blahs. Everyone is missing vacation time away from the office, the feeling of sun on our skin, the joy of flying down a snow-covered mountain or visiting a culture different than our own. A consequence that I am seeing is …

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4 Ways Your Office Manager May Be Feeling Constrained in Your Dental Office

In January, I wrote a series of posts about different aspects of support for Office Managers. I also began a number of Mastermind Groups for Office Managers to provide them with customized CE that they would be able to apply in their offices. The program has been a success, yet in stark contrast I was …

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How to Move Forward by Focusing on the Five Pillars of Your Practice

When looking at our practices we very often get caught up in the little details and forget sometimes to take an overall inventory of how we are doing with the Five Pillars of our Practice Foundation. Taking an inventory of these five systems may provide you with a different view of where you need to …

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How to Create A Feedback System & Culture in Your Practice

It doesn’t matter if you call it feedback, constructive criticism or being honest, the delivery verbiage can make a difference to how it is accepted and then applied to the specific task.  There are many schools of thought on methods and verbiage for delivering feedback (my favorite word for it.) Having systems in place to …

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Get our accountability guide and learn how to transform your dental practice & create lasting results

Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!