The new patient call experience in a dental office is crucial in establishing a strong relationship with potential patients. Likely patients have called other offices first and you want to ensure that this is the last call they make. A pleasant and professional interaction can set the tone for the patient’s entire experience with the …
It is always a difficult decision to let someone go, especially in today’s market where team members are hard to come by. My first choice is to always focus on training a team member to the best of their potential or perhaps even refocusing them to tasks that are better suited to their skill level. …
Someone Getting Dismissed Should Never Be Surprised Read More »
Your dental office is an essential aspect of your brand, and it reflects your practice identity, values and reputation. The design, layout and ambiance of your dental office speak to the patient’s experience and trustworthiness. Therefore, it is crucial to ensure that your dental office aligns with your brand message, vision and goals. The first …
There is always a concern about patient acceptance when integrating a new dentist into an existing practice whether there are coming in as an associate or as a new owner. Part of the anxiety on the patient’s part comes from their regular dental anxiety and part comes from discomfort with change. Putting a plan in …
Tips for Integrating a New Dentist into a Practice Read More »
If you’re shelling out thousands of dollars on advertising, you expect it to yield results. After all, what’s the point of paying for 1000 clicks that go to your website if none of them convert into patients sitting in your chair? It’s not just a waste of money, it’s a problem that needs to be …
Fine-tune Your Dental Advertising Campaigns With Dedicated Landing Pages Read More »
Bringing a dental team together can be very challenging especially in a culture where everyone is used to looking out for themselves first and foremost before thinking about the others on their team. As a leader, you will want to foster an environment where everyone feels supported and works collaboratively toward common goals. First, it …
Are You Feeling That There Are Too Many I’s on Your Team? Read More »
No matter how quickly your practice grows you always need to be attracting and welcoming new patients into your office. You need to remember that there is a finite amount of work to be completed in each patient’s mouth so having new patients is essential to continuous growth in your office. The art of attracting …
We have all read the headlines and have heard the predictions that we are entering or are already in an economic slump or recession. How can we ensure that patients continue accepting Major Restorative Treatment during a slump or recession? We have all seen what has happened with the cost of goods right now, especially …
Treatment Coordination Success in Uncertain Economic Times Read More »
Many people make resolutions for a New Year when they are reflecting on the previous year for changes they want to see in their lives. It takes a lot of effort and focus to achieve goals. It is a constant and consistent effort to change, and many people feel that they are defeated when they …
There is a definite oxymoron in the title of this blog. Hiring IS stressful, someone has given notice, or you have decided to change out a weak link on your team. Either of those scenarios are already stress-inducing. Finding the right person to fill the right position on your team is always a balance. The …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
