For many years most dental offices have been using some form of digital communication for connecting with their patients. The issue I very often find in offices is that the system is not being used effectively to support patient needs and office protocols. Most offices have dipped their toes into the systems but have not …
Are you up to date with your Patient Digital Communications? Read More »
Purchasing a dental practice is likely one of the biggest purchases in your life, you want to find the perfect practice, so you can slide right in and keep it going as is. This is a great plan, yet the perfect practice rarely exists, or it is over-priced. By determining the opportunities and challenges of …
Unlocking the Opportunities and Challenges when Purchasing a Practice Read More »
An effective and productive morning huddle is an important function to ensure that the day runs smoothly and efficiently. It seems that the dental world is very torn on this necessary function. If the huddle is productive with minimal personal social discussion, then any payment for the team for this time is worthwhile, you will …
Most people are never comfortable talking about their personal finances and even less so asking others to talk about theirs. Treatment Coordinators and administrators spend their days speaking with others about finances and very often they are asking people to go outside their comfort zone for fees for dentistry that the patient may or may …
We all know that trained Dental Team members are still hard to find, the one area of your office where you can hire a team member who doesn’t have dental experience is on your admin team. This is a great option, especially, if you have the option to have a very patient team member train …
Is Your Admin Team Able To Describe An Appointment? Read More »
If you wake up stressed in the morning before you even start your day, it makes it very difficult to be excited throughout the day. Feeling like this too often, can lead to feeling burnt out. We don’t get burned out because of what we do. We get burned out because we forget why we …
Tips To Stop Stressing And Enjoy Your Day At Work Read More »
It is the time of year that many Practice Managers and Owners are contemplating adding a new dental grad into their office mix. Integrating new dental grads into your practice can be an exciting and rewarding experience for both the practice and the grad themselves. However, it requires careful planning and a well-executed onboarding process …
The new patient call experience in a dental office is crucial in establishing a strong relationship with potential patients. Likely patients have called other offices first and you want to ensure that this is the last call they make. A pleasant and professional interaction can set the tone for the patient’s entire experience with the …
It is always a difficult decision to let someone go, especially in today’s market where team members are hard to come by. My first choice is to always focus on training a team member to the best of their potential or perhaps even refocusing them to tasks that are better suited to their skill level. …
Someone Getting Dismissed Should Never Be Surprised Read More »
Your dental office is an essential aspect of your brand, and it reflects your practice identity, values and reputation. The design, layout and ambiance of your dental office speak to the patient’s experience and trustworthiness. Therefore, it is crucial to ensure that your dental office aligns with your brand message, vision and goals. The first …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
