There isn’t another position like it in your office. The person who fills it is THE expert, carrying a wealth of knowledge that spans the entire practice. They’re able to tap into that knowledge at any given moment. In some areas of your practice, they may even know more than you. We’re talking about your …
Creating your dream team is possible, most dentists do a good job of hiring the right people, the problem usually is that there isn’t supportive coaching to create the dream team. Hiring a good team member isn’t enough, they need protocols, training plans, goals and a thoughtfully created culture to thrive. I have ten suggestions …
Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …
Do 20% of your Patients Take up 80% of Your Time? Read More »
Providing great patient care is important, but if you don’t have sufficient cash flow, you will not be able to consistently provide patients with the care they need. Talking about money and offering payment options is an important component of the doctor-patient relationship. Below are a few actions you and your team should consider …
Tips for Positive Payment Discussions in Your Practice Read More »
Your practice seems to be doing well and there’s no doubt that you work very hard. So, how can you explain that feeling you get – the one that often comes at the end of what appeared to be another productive month? The not-so-great feeling that comes from realizing that even still, there seems to …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
