Team Building/Culture Archives

The Hidden Backbone of Your Practice: Empowering the Office Manager

Have you ever considered the sheer volume of expertise your Office Manager (OM) must maintain to truly be the go-to specialist in your practice? Their role spans human resources, dental software proficiency, clinical understanding, treatment and hygiene coordination, customer service, analytics, marketing, leadership, accounts receivable, budgeting, payroll, IT troubleshooting and they’re still expected to help …

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How To Integrate A New Dental Graduate

This is the time of year when many practice owners and managers begin considering adding a new dental graduate to their team. Bringing a new grad into your practice can be both exciting and rewarding, but it requires thoughtful planning and a well-structured onboarding process to ensure a smooth and successful transition. Below are some …

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Are You Feeling Like There Are Too Many “I’s” On Your Team?

Leave a Comment / Make Your Mark, Team Building/Culture / By Cindy Mark

Bringing a dental team together can be challenging, especially in a culture where people instinctively prioritize their own needs before considering the needs of the group. As a leader, your goal is to create an environment where team members feel supported, aligned, and committed to working collaboratively toward shared goals. Start by setting clear expectations …

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Structuring Your Daily Meetings

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

Clear and consistent communication can be a challenge in many dental offices. Finding time for daily meetings may be difficult due to staggered start times or lunch schedules, but even ten to twenty minutes each day can make a big difference. Holding these meetings, whether at the start of the day or the day before, …

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Making the Tough Calls When Building Your Dream Team

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

Many dental offices today are facing higher-than-expected staff turnover. Sometimes it’s because team members chase higher pay elsewhere, seek better work-life balance, or simply don’t meet expectations once hired. In other cases, decisions are made hastily out of urgency rather than fit. Whatever the reason, assembling your ideal team begins with making thoughtful, intentional decisions, …

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Simple & Effective Ways to Keep Your Team Motivated

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

Many offices today are facing a common challenge: unmotivated teams, low morale, and a general sense of burnout. Frequent staffing changes, rushed training, and constant pressure to “just get through the day” can take a serious toll. It’s time to get back to the basics. These tips may seem straightforward but it’s not enough to …

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Supporting Your Office Manager

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

There’s no role quite like that of the Office Manager. They’re the cornerstone of your practice, your in-house expert with deep knowledge that touches every area of the business. In fact, when it comes to the day-to-day workings of the office, they may even know more than you do. From human resources and dental software …

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Tired of Hearing the Same Old Excuses?

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

It’s human nature to make excuses when we fall short of our goals. We’ve been doing it since childhood, remember the classic “my dog ate my homework”? Excuses often persist into professional environments. You’ve likely heard them in your own office: “It’s cold season, people are calling in sick.” “I didn’t have time to handle …

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The Administrator: our Office’s First and Lasting Impression

Leave a Comment / Make Your Mark, Team Building/Culture / By Cindy Mark

There’s a common misconception that administrators hold the least important role in a dental office and can be replaced without causing much disruption. This belief often comes from individuals who don’t fully understand that the administrator is, in fact, the face of the practice; playing a crucial role in shaping every patient’s first and last …

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Maximizing the Impact of Morning Huddles

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

Many offices incorporate huddles into their daily routine. While some have found them ineffective, the key to success lies in following a structured format. A well-run huddle can help your day flow more smoothly, enhance communication, and proactively prevent issues. Timing and Purpose Huddles can take place either in the morning before patients arrive or …

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Team Building/Culture

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