When you review your outstanding patient list do you see name after name of patients and wonder why they aren’t in the schedule and why they never respond to the messages that you have been left for them? You first need to appreciate that industry norm for hygiene retention is 80%. This would mean that …
It’s in our nature to make excuses if we don’t achieve desired or expected results. We learned this behavior as a fallback from a very young age – remember when we couldn’t hand in our homework because the dog ate it? You may hear the same type of excuses over and over again in your …
If our ever-changing global situation has taught us anything about setting goals, it’s that nothing is carved in stone. “The best-laid plans of mice and men often go awry,” – the old poem turned proverb may have become the mantra of the masses. No matter how hard we plan, there are no guarantees. But plan …
It has happened in every office, you do a perfect treatment presentation, the patient seems on board and yet the patient leaves the office without booking an appointment. You wonder what went wrong and try to find the weak link in your system. How can you set your office up for success and eliminate these …
Do you have a communication disconnect affecting your Treatment Acceptance? Read More »
Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …
Do 20% of your Patients Take up 80% of Your Time? Read More »
Your practice seems to be doing well and there’s no doubt that you work very hard. So, how can you explain that feeling you get – the one that often comes at the end of what appeared to be another productive month? The not-so-great feeling that comes from realizing that even still, there seems to …
Dental practices seem to be thriving once again, yet owners are now feeling that don’t have control of their own futures. The litany of reasons for this is as long as most “grocery lists” but there are some recurring frustrations that keep popping up. Frustration Number One: There has been zero increase in income over …
If our ever-changing global situation has taught us anything about setting goals, it’s that nothing is carved in stone. “The best-laid plans of mice and men often go awry,” – the old poem turned proverb may have become the mantra of the masses. No matter how hard we plan, there are no guarantees. But plan …
The state of dental staffing has not improved at all and has in fact gotten worse. Every office is so desperate for experienced dental staff that most offices are offering signing bonuses and hourly rates far beyond what could have been imagined even six months ago. If your office is dependent on one or two …
Does the thought of losing one key team member put you into a spin? Read More »
Hiring an associate for your practice is a process that comes with an elevated level of decisions, questions, and stress. That makes sense because a poor choice can ultimately cost you tens of thousands of dollars. A poor choice can overturn the productive, harmonious balance you and your team have cultivated over the years. A …
The Quest For the Perfect Associate Starts Here! Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
