Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …
Do 20% of your Patients Take up 80% of Your Time? Read More »
Your practice seems to be doing well and there’s no doubt that you work very hard. So, how can you explain that feeling you get – the one that often comes at the end of what appeared to be another productive month? The not-so-great feeling that comes from realizing that even still, there seems to …
Dental practices seem to be thriving once again, yet owners are now feeling that don’t have control of their own futures. The litany of reasons for this is as long as most “grocery lists” but there are some recurring frustrations that keep popping up. Frustration Number One: There has been zero increase in income over …
If our ever-changing global situation has taught us anything about setting goals, it’s that nothing is carved in stone. “The best-laid plans of mice and men often go awry,” – the old poem turned proverb may have become the mantra of the masses. No matter how hard we plan, there are no guarantees. But plan …
The state of dental staffing has not improved at all and has in fact gotten worse. Every office is so desperate for experienced dental staff that most offices are offering signing bonuses and hourly rates far beyond what could have been imagined even six months ago. If your office is dependent on one or two …
Does the thought of losing one key team member put you into a spin? Read More »
Hiring an associate for your practice is a process that comes with an elevated level of decisions, questions, and stress. That makes sense because a poor choice can ultimately cost you tens of thousands of dollars. A poor choice can overturn the productive, harmonious balance you and your team have cultivated over the years. A …
The Quest For the Perfect Associate Starts Here! Read More »
It has been said many times, that any dentist’s success is reliant on patient trust. In these times of economic instability, patients need to feel trust and loyalty to find value in their treatment plans. As we know, patients only know if a dentist is a good practitioner if their mouths are pain free and …
Steps for Devising a Plan to Ensure Patient Trust Read More »
You probably don’t realize it, but you may be delivering crowns for free. If it has taken four hygiene appointments to remind a patient that a crown needs to be completed before they agree to treatment, I’m quite certain that at this point, you are giving away the crown for free. Monetizing the amount of …
Are You Unintentionally Providing Free Treatment? Read More »
Almost every dental office makes this one costly mistake. Some even turn it into a back-office competition, tracking and posting the stats. It’s the ‘pre-appoint 100% of hygiene patients’ pressure, and not only is it a sure-fire way to create chaos, but it will also cost you money in both last-minute cancellations and salary expenses. …
It’s interesting that since COVID changed all of our lives there has been less of a push in many dental practices for internal referrals. Initially, everyone was getting used to the “new normal” and then when they became accustomed to that state, they were getting used to the curve balls that kept coming their way …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
