Do you have a clear protocol in place to ensure every patient receives Five Star VIP service? While most practices have documented systems to hold teams accountable, VIP service often lacks consistency, partly because it’s harder to standardize. Yet, it’s essential. In many areas of life, we strive for perfection, but often settle into the …
Are 20% of Your Patients Consuming 80% of Your Time? Read More »
Your practice looks successful on the surface, patients are coming in, your schedule is full, and you’re working harder than ever. Yet, at the end of the month, that uneasy feeling creeps in again: despite all your efforts, there’s still not much left for you to take home. If that sounds familiar, you’re not alone …
In a dental practice, it’s not just what you ask patients, it’s how you respond to them that significantly influences their acceptance of a diagnosis and treatment plan. By incorporating intentional questions and thoughtful responses into your interactions, you’ll likely notice a meaningful improvement in patient engagement and acceptance. Building trust starts with more than …
The Power of Effective Communication in Dentistry Read More »
One of the most frustrating challenges in any dental office is when your schedule unexpectedly falls apart—even after your team has followed every rule to set up a “perfect” day. Despite your team’s best efforts, you might still get several same-day or next-day cancellations, leaving gaps that are difficult to fill and everyone feeling discouraged. …
No plan is set in stone. Our rapidly shifting world reminds us that even the most detailed goals can change in an instant. That old saying, “The best-laid plans of mice and men often go awry,” has become more relevant than ever. Still, despite uncertainty, planning remains essential. Whether you’ve hit a roadblock or are …
Before making any change, whether in life or business, most people go through a process: they think it over, seek advice, do some research, and then make a decision. Change is rarely easy. It stems from a desire for a different outcome than what you’re currently experiencing. And that can be uncomfortable, even if it’s …
Is Resistance to Change Hurting Your Dental Practice? Read More »
It’s undeniable that the number of dental offices in Ontario is higher than ever before. In this increasingly competitive environment, relying on the basics and expecting your practice to thrive is no longer enough. Every dental office, regardless of their current success, must focus on key strategies to ensure continued growth and sustainability. 1. Strengthen …
Thriving in Dentistry: Five Easy Ways to Strengthen Your Practice Read More »
[NOTE]: This month we are offering a 4-part series on moving your organization from ordinary to extraordinary.. This is the final article in the series. Hygiene coordination is a critical component of dental practice operations, impacting not only the health outcomes of patients but also their overall satisfaction with the practice. Efficient and effective hygiene …
This month we are offering a 4-part series on moving your organization from ordinary to extraordinary.. This is the third article in the series. Effective treatment coordination is pivotal in transforming a dental practice from ordinary to extraordinary. It not only streamlines the process of dental care but also enhances patient understanding, acceptance, and satisfaction …
This month we are offering a 4-part series on moving your organization from ordinary to extraordinary.. This is the second article in the series. First impressions are crucial in any business, and in the dental industry, they are often the deciding factor in whether a new patient becomes a regular. An extraordinary first visit can …
Transforming New Patient Visits into Extraordinary First Impressions Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
