Hygiene departments are often overlooked in dental practices. As long as hygienists are providing care and there isn’t a noticeable issue with open chair time, many offices assume the department is performing well. But evaluating hygiene health requires much more than monitoring open time alone. Look Beyond Open Time Metrics are essential for understanding how …
Operating rooms and surgeons are well known for their strict use of protocols and checklists—tools designed to ensure that no important detail is missed and that every task is completed safely and confidently. In dentistry, we must adopt the same level of commitment to these systems to maintain high standards within our practices and in …
No matter how quickly your practice is growing, consistently attracting and welcoming new patients is essential. Every patient has a finite amount of treatment needed over time, so maintaining a steady flow of new patients is key to ongoing growth. Traditionally, about 65% of new patients come from internal referrals and 35% from external sources. …
When you review your list of outstanding patients, do you find yourself wondering why so many names never make it onto the schedule or why your calls and messages go unanswered? You’re not alone. Many practices face the same challenge. First, it’s important to understand what’s realistic when it comes to patient retention. The industry …
Effective Strategies for Reconnecting with Lapsed Patients Read More »
Do you have a clear protocol in place to ensure every patient receives Five Star VIP service? While most practices have documented systems to hold teams accountable, VIP service often lacks consistency, partly because it’s harder to standardize. Yet, it’s essential. In many areas of life, we strive for perfection, but often settle into the …
Are 20% of Your Patients Consuming 80% of Your Time? Read More »
Your practice looks successful on the surface, patients are coming in, your schedule is full, and you’re working harder than ever. Yet, at the end of the month, that uneasy feeling creeps in again: despite all your efforts, there’s still not much left for you to take home. If that sounds familiar, you’re not alone …
In a dental practice, it’s not just what you ask patients, it’s how you respond to them that significantly influences their acceptance of a diagnosis and treatment plan. By incorporating intentional questions and thoughtful responses into your interactions, you’ll likely notice a meaningful improvement in patient engagement and acceptance. Building trust starts with more than …
The Power of Effective Communication in Dentistry Read More »
One of the most frustrating challenges in any dental office is when your schedule unexpectedly falls apart—even after your team has followed every rule to set up a “perfect” day. Despite your team’s best efforts, you might still get several same-day or next-day cancellations, leaving gaps that are difficult to fill and everyone feeling discouraged. …
No plan is set in stone. Our rapidly shifting world reminds us that even the most detailed goals can change in an instant. That old saying, “The best-laid plans of mice and men often go awry,” has become more relevant than ever. Still, despite uncertainty, planning remains essential. Whether you’ve hit a roadblock or are …
Before making any change, whether in life or business, most people go through a process: they think it over, seek advice, do some research, and then make a decision. Change is rarely easy. It stems from a desire for a different outcome than what you’re currently experiencing. And that can be uncomfortable, even if it’s …
Is Resistance to Change Hurting Your Dental Practice? Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
