It has happened in every office, you do a perfect treatment presentation, the patient seems on board and yet the patient leaves the office without booking an appointment. You wonder what went wrong and try to find the weak link in your system. How can you set your office up for success and eliminate these …
Do you have a communication disconnect affecting your Treatment Acceptance? Read More »
It seems like every business article out in the last few weeks is referring to the phenomenon of “quiet quitting.” Is this a real thing and does it apply to the dental industry? “Quiet quitting” has been around for years and has been given different names at different times. “Quiet quitting” is described as the …
There isn’t another position like it in your office. The person who fills it is THE expert, carrying a wealth of knowledge that spans the entire practice. They’re able to tap into that knowledge at any given moment. In some areas of your practice, they may even know more than you. We’re talking about your …
Creating your dream team is possible, most dentists do a good job of hiring the right people, the problem usually is that there isn’t supportive coaching to create the dream team. Hiring a good team member isn’t enough, they need protocols, training plans, goals and a thoughtfully created culture to thrive. I have ten suggestions …
Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …
Do 20% of your Patients Take up 80% of Your Time? Read More »
Providing great patient care is important, but if you don’t have sufficient cash flow, you will not be able to consistently provide patients with the care they need. Talking about money and offering payment options is an important component of the doctor-patient relationship. Below are a few actions you and your team should consider …
Tips for Positive Payment Discussions in Your Practice Read More »
Your practice seems to be doing well and there’s no doubt that you work very hard. So, how can you explain that feeling you get – the one that often comes at the end of what appeared to be another productive month? The not-so-great feeling that comes from realizing that even still, there seems to …
You keep thinking that your team is finally set, in a good place, your staffing worries are over and then you get the next resignation text/email/letter and the whole cycle starts again. The dental staffing crisis is far from over, although the increased salaries are bringing more people to the profession, it’s not nearly fast …
Dental practices seem to be thriving once again, yet owners are now feeling that don’t have control of their own futures. The litany of reasons for this is as long as most “grocery lists” but there are some recurring frustrations that keep popping up. Frustration Number One: There has been zero increase in income over …
If our ever-changing global situation has taught us anything about setting goals, it’s that nothing is carved in stone. “The best-laid plans of mice and men often go awry,” – the old poem turned proverb may have become the mantra of the masses. No matter how hard we plan, there are no guarantees. But plan …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
