It doesn’t matter if you call it feedback, constructive criticism or being honest, the delivery verbiage can make a difference to how it is accepted and then applied to the specific task. There are many schools of thought on methods and verbiage for delivering feedback (my favorite word for it.) Having systems in place to …
How to Create A Feedback System & Culture in Your Practice Read More »
Incredibly, we made it through January, the province wide shutdowns did not affect most of the patients attending our practices. In fact many offices had patients commenting that coming to the dentist was actually a great reason to get out of the house. Our teams did struggle with having school aged children learning online but …
Did Your Office Improve in these 4 Areas in January? Read More »
Training a new employee can be a costly adventure for any dental office. Not only is there the recruiting process, there is also the training process. Ensuring that proper training occurs will help you avoid costly mistakes. In a previous blog, I spoke about retraining an existing employee rather than replacing them, in this blog …
How to Train & Onboard Your New Dental Practice Hire Read More »
Does the thought of changing your Office Manager (OM) keep you up at night? We all know that change is inevitable and whether an OM retires, moves on or you decide to make a change in your team there are always the questions of who will train that person and how will it affect the …
5 Important Things to Consider When Changing Your Office Manager Read More »
I have always thought of an Office Manager as a “Jack/Jill of all trades” in a dental office setting. If you recall from my previous post, I spoke of some of the stressors that could be involved with having to be the “expert” on everything dental (yet there is very little support for this position). …
9 Skills to Nurture in Your Dental Office Manager Read More »
Have you ever thought of everything your Office Manager (OM) needs to be THE expert on in your office? This extensive list would include: human resources dental software clinical knowledge treatment coordination hygiene coordination customer service metrics marketing leadership accounts receivable budget balancing payroll IT problem solving AND…. be a moving force in setting goals …
Is your cash flow is holding you prisoner? If you’re feeling that your practice is doing well but you never have the cash flow that you think you should have then there are several reasons that this could be happening. It’s an awful feeling to know that you have worked all out for the month …
Every office has systems, some offices may even have several systems for the same task, that different team members have instituted for themselves. Obviously, you feel that your systems are working fine because you’re able to get through every day, see patients and everyone feels that the office is managing. That gut feeling that you …
In December 2019 I read article after article about setting goals with intention which said 2020 was going to be the year to set our sights with 20/20 precision vision to lead us into the new decade. That certainly didn’t work out as planned did it? Let’s take a look at methods to setting goals, …
Put Yourself in the Best Position to Get Ready for 2021 Read More »
We have entered the fourth quarter of 2020, most of us would like to erase this year from our personal and financial history. There is no blame to feeling this way, but we need to be business owners who can take stock of where we are and where we need to go. Just because the …
The Ultimate Checklist to Get Ready for an Awesome 2021! Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
