When reviewing our practices, we often get caught up in focusing on the little details. We can easily forget to take an overall inventory of our progress with the Five Pillars of our Practice Foundation. Turning your attention to the five systems; Production, Cash Flow Metrics, Schedule Success, Patient Retention, and Growth and Treatment Planning, …
It’s in our nature to make excuses if we don’t achieve desired or expected results. We learned this behavior as a fallback from a very young age – remember when we couldn’t hand in our homework because the dog ate it? You may hear the same type of excuses over and over again in your …
If our ever-changing global situation has taught us anything about setting goals, it’s that nothing is carved in stone. “The best-laid plans of mice and men often go awry,” – the old poem turned proverb may have become the mantra of the masses. No matter how hard we plan, there are no guarantees. But plan …
No one can deny that there are more Dental Offices in Ontario than there ever have been in the past. We can no longer overlook or be complacent about the basics and still think that our practices will survive. Every office (even the ones who think they don’t need to) need to focus on key …
Very often the thought is that administrators are the least important role in a dental office and can be changed out with out much disruption. This statement is usually made by someone who doesn’t realize that the administrator is the ambassador of the office and is single handedly responsible for every patient’s first and last …
It has happened in every office, you do a perfect treatment presentation, the patient seems on board and yet the patient leaves the office without booking an appointment. You wonder what went wrong and try to find the weak link in your system. How can you set your office up for success and eliminate these …
Do you have a communication disconnect affecting your Treatment Acceptance? Read More »
It seems like every business article out in the last few weeks is referring to the phenomenon of “quiet quitting.” Is this a real thing and does it apply to the dental industry? “Quiet quitting” has been around for years and has been given different names at different times. “Quiet quitting” is described as the …
There isn’t another position like it in your office. The person who fills it is THE expert, carrying a wealth of knowledge that spans the entire practice. They’re able to tap into that knowledge at any given moment. In some areas of your practice, they may even know more than you. We’re talking about your …
Creating your dream team is possible, most dentists do a good job of hiring the right people, the problem usually is that there isn’t supportive coaching to create the dream team. Hiring a good team member isn’t enough, they need protocols, training plans, goals and a thoughtfully created culture to thrive. I have ten suggestions …
Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …
Do 20% of your Patients Take up 80% of Your Time? Read More »
