When you speak with most owners you will find that the overall opinion of Google reviews is that of distaste because only dissatisfied patients leave reviews. Our world has changed and the way that patients make decisions and choices has changed. The patients still want to have a dentist that they can trust to be …
There are many tasks at the front desk for your administrators to be responsible for, it may seem like a simple task, yet the administrators are usually wearing or sharing multiple hats to accomplish what they do every day. The first question is, do you have enough team members at the front desk? There should …
Before you change anything in your life, you will usually ponder the idea, ask other opinions, do some research and then make the final decision for change. The idea of change is challenging for most people, yet it comes from the feeling that you want a different result then you are currently experiencing. This is …
Most dental software company’s products are very similar, in that they keep all your patient financial and clinical information sorted and provide you with reports and financial information to measure your office success. Some software companies are much further advanced and are continuously providing you with meaningful updates to enhance the capability in the office. …
When reviewing our practices, we often get caught up in focusing on the little details. We can easily forget to take an overall inventory of our progress with the Five Pillars of our Practice Foundation. Turning your attention to the five systems; Production, Cash Flow Metrics, Schedule Success, Patient Retention, and Growth and Treatment Planning, …
It’s in our nature to make excuses if we don’t achieve desired or expected results. We learned this behavior as a fallback from a very young age – remember when we couldn’t hand in our homework because the dog ate it? You may hear the same type of excuses over and over again in your …
If our ever-changing global situation has taught us anything about setting goals, it’s that nothing is carved in stone. “The best-laid plans of mice and men often go awry,” – the old poem turned proverb may have become the mantra of the masses. No matter how hard we plan, there are no guarantees. But plan …
No one can deny that there are more Dental Offices in Ontario than there ever have been in the past. We can no longer overlook or be complacent about the basics and still think that our practices will survive. Every office (even the ones who think they don’t need to) need to focus on key …
Very often the thought is that administrators are the least important role in a dental office and can be changed out with out much disruption. This statement is usually made by someone who doesn’t realize that the administrator is the ambassador of the office and is single handedly responsible for every patient’s first and last …
It has happened in every office, you do a perfect treatment presentation, the patient seems on board and yet the patient leaves the office without booking an appointment. You wonder what went wrong and try to find the weak link in your system. How can you set your office up for success and eliminate these …
Do you have a communication disconnect affecting your Treatment Acceptance? Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
