Make Your Mark

Your Administrator is Your Office Ambassador

Very often the thought is that administrators are the least important role in a dental office and can be changed out with out much disruption. This statement is usually made by someone who doesn’t realize that the administrator is the ambassador of the office and is single handedly responsible for every patient’s first and last …

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Do you have a communication disconnect affecting your Treatment Acceptance?

It has happened in every office, you do a perfect treatment presentation, the patient seems on board and yet the patient leaves the office without booking an appointment. You wonder what went wrong and try to find the weak link in your system. How can you set your office up for success and eliminate these …

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This week’s buzz – “Quiet Quitting”

It seems like every business article out in the last few weeks is referring to the phenomenon of “quiet quitting.” Is this a real thing and does it apply to the dental industry? “Quiet quitting” has been around for years and has been given different names at different times. “Quiet quitting” is described as the …

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Do 20% of your Patients Take up 80% of Your Time?

Do you have a protocol in your office for ensuring that every patient has a Five Star VIP service? Having written protocols for everything in your office is key to holding your team accountable yet Five Star VIP service is often one area where we would see some inequality in patient treatment, and it is …

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Tips for Positive Payment Discussions in Your Practice

Providing great patient care is important, but if you don’t have sufficient cash flow, you will not be able to consistently provide patients with the care they need.   Talking about money and offering payment options is an important component of the doctor-patient relationship. Below are a few actions you and your team should consider …

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Get our accountability guide and learn how to transform your dental practice & create lasting results

Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!