Many dental offices struggle with clear and consistent communication. Finding the time and structure for daily meetings can sometimes be a challenge due to staggered start times or lunches. It may take some creativity to find ten or twenty minutes, even if you decide the best time to have the meeting is the day before …
When you review your outstanding patient list do you see name after name of patients and wonder why they aren’t in the schedule and why they never respond to the messages that you have been left for them? You first need to appreciate that industry norm for hygiene retention is 80%. This would mean that …
Operating rooms and surgeons are famous for their protocols and checklists to ensure that no vital detail is overlooked and that all tasks are carried out safely and confidently. In the dental industry, we also need to prioritize these same principles to instill high standards in our practices and in our delivery to our valued …
One of the greatest sources of frustration in every office is when your schedule falls apart even though your team set you up for a “perfect” day. Your team members may have followed every scheduling rule you have in your office and then you get four calls for same day or next day cancellations. Your …
When I refer to a healthy practice, I am referring to a practice that has minimal politics, clarity for all team members, positivity throughout the day and a low turnover rate of team members. You can have a practice that follows every rule for success for production, cash flow, schedule success and patient retention but …
Few of us enjoy delivering a Performance Improvement Plan or can take the time for regular One-on-One meetings. In many offices, it is the task of the Office Manager or the Owner to complete these tasks. Performance Improvement Plans (PIPs) can be uncomfortable to deliver since their purpose is to point out the details of …
Many offices find that Accounts Receivable are like a garden. If tended regularly, they are a pleasure. Untended, they become a jungle. Accounts Receivable (A/R) is more than the collection of monies for outstanding accounts. To ensure that your A/R’s stay up to date I suggest you look at the following areas in your practice …
Are your A/R’s looking like an Overgrown Jungle? Read More »
When you speak with most owners you will find that the overall opinion of Google reviews is that of distaste because only dissatisfied patients leave reviews. Our world has changed and the way that patients make decisions and choices has changed. The patients still want to have a dentist that they can trust to be …
There are many tasks at the front desk for your administrators to be responsible for, it may seem like a simple task, yet the administrators are usually wearing or sharing multiple hats to accomplish what they do every day. The first question is, do you have enough team members at the front desk? There should …
Before you change anything in your life, you will usually ponder the idea, ask other opinions, do some research and then make the final decision for change. The idea of change is challenging for most people, yet it comes from the feeling that you want a different result then you are currently experiencing. This is …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
