Ensuring patient satisfaction is paramount in dentistry, but occasionally, expectations may not align due to various factors. Whether it’s a flaw in the system or a patient’s perception, effectively managing and responding to complaints is crucial for a positive outcome. Although most of our energy may be spent on a small percentage of our patients …
Transforming Patient Complaints into Positive Experiences Read More »
It seems that many offices are dealing with staff turnover at a rate that is higher than expected. Sometimes this is due to the team member running after the next dentist who is willing to pay more, lifestyle choices for their schedule or it can mean that a person interviewed better than they performed. Sometimes …
Making the Difficult Decisions when Creating your Dream Team Read More »
In today’s competitive business landscape, marketing has become crucial to any successful business, even a dental practice. By using dental practice marketing strategies effectively, you can attract new patients, build your reputation, and grow your practice. It is best to educate yourself and then work with a Canadian marketing company that specializes in Dental Clients. …
Dental Practice Marketing: Strategies for Attracting New Patients Read More »
Very often hygiene departments are forgotten in a dental office, the hygienists provide care and if there isn’t a problem with open time most offices feel that their department is performing well. There is a lot more to ensuring that your hygiene department is performing well then just looking at open time. You will want …
For many years most dental offices have been using some form of digital communication for connecting with their patients. The issue I very often find in offices is that the system is not being used effectively to support patient needs and office protocols. Most offices have dipped their toes into the systems but have not …
Are you up to date with your Patient Digital Communications? Read More »
Purchasing a dental practice is likely one of the biggest purchases in your life, you want to find the perfect practice, so you can slide right in and keep it going as is. This is a great plan, yet the perfect practice rarely exists, or it is over-priced. By determining the opportunities and challenges of …
Unlocking the Opportunities and Challenges when Purchasing a Practice Read More »
An effective and productive morning huddle is an important function to ensure that the day runs smoothly and efficiently. It seems that the dental world is very torn on this necessary function. If the huddle is productive with minimal personal social discussion, then any payment for the team for this time is worthwhile, you will …
Most people are never comfortable talking about their personal finances and even less so asking others to talk about theirs. Treatment Coordinators and administrators spend their days speaking with others about finances and very often they are asking people to go outside their comfort zone for fees for dentistry that the patient may or may …
We all know that trained Dental Team members are still hard to find, the one area of your office where you can hire a team member who doesn’t have dental experience is on your admin team. This is a great option, especially, if you have the option to have a very patient team member train …
Is Your Admin Team Able To Describe An Appointment? Read More »
If you wake up stressed in the morning before you even start your day, it makes it very difficult to be excited throughout the day. Feeling like this too often, can lead to feeling burnt out. We don’t get burned out because of what we do. We get burned out because we forget why we …
Tips To Stop Stressing And Enjoy Your Day At Work Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
