Make Your Mark Archives

Advanced Training Programs for Dental Staff: Raising the Standard of Care

In dentistry, continual learning is not optional, it’s essential. While foundational training ensures your team can perform their roles effectively, advanced training programs elevate your entire practice. They strengthen clinical standards, enhance the patient experience, and support long-term professional growth for your staff. Do you currently have an advanced training program in place? Below is …

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Does Stress-Free Hiring Really Exist?

There’s an obvious oxymoron in the title of this blog. Hiring is stressful. Whether a team member has given notice or you’ve made the decision to replace an underperformer, the situation is already demanding before the search even begins. Finding the right person for the right role is always a delicate balance. With the ongoing …

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Tips for Positive Payment Discussions in Your Practice

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

Providing excellent patient care is essential, but without healthy cash flow, it becomes difficult to consistently deliver the level of care your patients need. Discussing fees and payment options is therefore a vital part of the doctor–patient relationship. Below are several best practices for you and your team to consider when discussing fees or collecting …

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Reducing Patient Cancellations and Protecting Your Schedule

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

Patient cancellations can be extremely disruptive in a dental practice. While occasional cancellations are expected, many offices are experiencing an increasing volume of last-minute changes that significantly impact productivity and revenue. To effectively manage unavoidable cancellations, it is critical that your existing systems are fully implemented and working efficiently. The primary goal is to ensure …

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Making Responsible Decisions About Expenses

Leave a Comment / Dental Practice Systems, Finance, Make Your Mark / By Cindy Mark

In the past, many dentists reviewed their expenses only once a year during their annual meeting with an accountant. However, with the significant changes the dental industry has experienced over the last two years, it’s more important than ever for dentists to understand their expenses on a monthly basis and to have tools in place …

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The Hidden Backbone of Your Practice: Empowering the Office Manager

Leave a Comment / Make Your Mark, Team Building/Culture / By Cindy Mark

Have you ever considered the sheer volume of expertise your Office Manager (OM) must maintain to truly be the go-to specialist in your practice? Their role spans human resources, dental software proficiency, clinical understanding, treatment and hygiene coordination, customer service, analytics, marketing, leadership, accounts receivable, budgeting, payroll, IT troubleshooting and they’re still expected to help …

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Has your Hygiene Department Evolved?

Leave a Comment / Dental Practice Systems, Make Your Mark, Strategic Planning / By Cindy Mark

Hygiene departments are often overlooked in dental practices. As long as hygienists are providing care and there isn’t a noticeable issue with open chair time, many offices assume the department is performing well. But evaluating hygiene health requires much more than monitoring open time alone. Look Beyond Open Time Metrics are essential for understanding how …

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How To Integrate A New Dental Graduate

Leave a Comment / Make Your Mark, Team Building/Culture / By Cindy Mark

This is the time of year when many practice owners and managers begin considering adding a new dental graduate to their team. Bringing a new grad into your practice can be both exciting and rewarding, but it requires thoughtful planning and a well-structured onboarding process to ensure a smooth and successful transition. Below are some …

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Are You Feeling Like There Are Too Many “I’s” On Your Team?

Leave a Comment / Make Your Mark, Team Building/Culture / By Cindy Mark

Bringing a dental team together can be challenging, especially in a culture where people instinctively prioritize their own needs before considering the needs of the group. As a leader, your goal is to create an environment where team members feel supported, aligned, and committed to working collaboratively toward shared goals. Start by setting clear expectations …

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The Benefits of Protocols and Checklists

Leave a Comment / Dental Practice Systems, Make Your Mark, Strategic Planning / By Cindy Mark

Operating rooms and surgeons are well known for their strict use of protocols and checklists—tools designed to ensure that no important detail is missed and that every task is completed safely and confidently. In dentistry, we must adopt the same level of commitment to these systems to maintain high standards within our practices and in …

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