The initial phone call with a new patient is one of the most important touchpoints in a dental office. It sets the tone for the entire patient journey and can be the deciding factor in whether someone chooses your practice over another. In many cases, patients have already contacted other offices, so your goal is …
Many offices today are facing a common challenge: unmotivated teams, low morale, and a general sense of burnout. Frequent staffing changes, rushed training, and constant pressure to “just get through the day” can take a serious toll. It’s time to get back to the basics. These tips may seem straightforward but it’s not enough to …
Simple & Effective Ways to Keep Your Team Motivated Read More »
Do you have a clear protocol in place to ensure every patient receives Five Star VIP service? While most practices have documented systems to hold teams accountable, VIP service often lacks consistency, partly because it’s harder to standardize. Yet, it’s essential. In many areas of life, we strive for perfection, but often settle into the …
Are 20% of Your Patients Consuming 80% of Your Time? Read More »
As healthcare continues to shift toward integrated and patient-centered models, dental practices are uniquely positioned to expand beyond traditional care. By adopting a holistic wellness approach, dentists can meet growing patient demand for comprehensive health services that consider the full connection between oral health and overall well-being. 1. Adopting a Whole-Body Approach to Dentistry The …
Evolving Your Dental Practice into a Holistic Wellness Centre Read More »
Your practice looks successful on the surface, patients are coming in, your schedule is full, and you’re working harder than ever. Yet, at the end of the month, that uneasy feeling creeps in again: despite all your efforts, there’s still not much left for you to take home. If that sounds familiar, you’re not alone …
Waking up already feeling stressed can make it hard to feel motivated or excited about the day ahead. When this becomes a daily pattern, it can quickly lead to burnout. But burnout often isn’t about the work itself, it’s about losing sight of why we do what we do. Reconnecting with your purpose and taking …
How do you know it’s time to bring a coach into your practice? And what exactly can a coach do to help? These are questions many dentists ask themselves long before they take action. But if you’re reading this, there’s a good chance you’re already feeling the need for change. Here are some clear signs …
Take a moment to think about the systems running your practice. Is there a defined system for each task or multiple systems doing the same job? Have team members created their own workarounds or borrowed processes from previous roles? On the surface, everything may seem fine. You’re seeing patients, and the team appears to be …
Staffing and salary concerns continue to dominate conversations in the dental industry. For many practices, this issue shows no sign of slowing down. Offices are finding themselves in a constant cycle of turnover, as team members leave for slightly higher wages offered by neighboring practices eager to stay fully staffed. To retain long-term staff, many …
In a dental practice, it’s not just what you ask patients, it’s how you respond to them that significantly influences their acceptance of a diagnosis and treatment plan. By incorporating intentional questions and thoughtful responses into your interactions, you’ll likely notice a meaningful improvement in patient engagement and acceptance. Building trust starts with more than …
The Power of Effective Communication in Dentistry Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
