Make Your Mark Archives

Is a Communication Breakdown Hurting Your Treatment Acceptance

Leave a Comment / Dental Practice Systems, Leadership, Make Your Mark / By Cindy Mark

It’s a common scenario in every dental office: you deliver a clear, compelling treatment presentation, the patient seems receptive, but then leaves without booking an appointment. You’re left wondering what went wrong and where the breakdown occurred. The key to preventing these situations lies in clear, consistent communication, ensuring that treatment plans don’t remain incomplete …

Is a Communication Breakdown Hurting Your Treatment Acceptance Read More »

The Administrator: our Office’s First and Lasting Impression

Leave a Comment / Make Your Mark, Team Building/Culture / By Cindy Mark

There’s a common misconception that administrators hold the least important role in a dental office and can be replaced without causing much disruption. This belief often comes from individuals who don’t fully understand that the administrator is, in fact, the face of the practice; playing a crucial role in shaping every patient’s first and last …

The Administrator: our Office’s First and Lasting Impression Read More »

Maximizing the Impact of Morning Huddles

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

Many offices incorporate huddles into their daily routine. While some have found them ineffective, the key to success lies in following a structured format. A well-run huddle can help your day flow more smoothly, enhance communication, and proactively prevent issues. Timing and Purpose Huddles can take place either in the morning before patients arrive or …

Maximizing the Impact of Morning Huddles Read More »

Thriving in Dentistry: Five Easy Ways to Strengthen Your Practice

Leave a Comment / Make Your Mark, Strategic Planning / By Cindy Mark

It’s undeniable that the number of dental offices in Ontario is higher than ever before. In this increasingly competitive environment, relying on the basics and expecting your practice to thrive is no longer enough. Every dental office, regardless of their current success, must focus on key strategies to ensure continued growth and sustainability. 1. Strengthen …

Thriving in Dentistry: Five Easy Ways to Strengthen Your Practice Read More »

Consistent Verbiage: Why Unified Communication Builds Confidence in Uncertain Times

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice.. This is the fourth and final article in the series. While in economically challenging times, patients will come into your practice with more questions, concerns, and hesitation than usual. How your team and nonverbally can either build trust or introduce doubt. …

Consistent Verbiage: Why Unified Communication Builds Confidence in Uncertain Times Read More »

Customer-Friendly Payment Protocols: Making Dentistry Accessible Without Compromising Profitability

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice.. This is the third article in the series. When the economy tightens, patients become more cautious about discretionary spending — including and especially dental care. But… Oral health isn’t optional, and your practice can’t afford to see a decline in treatment …

Customer-Friendly Payment Protocols: Making Dentistry Accessible Without Compromising Profitability Read More »

Treatment Coordination and Follow-Up: Systems That Sustain Success

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice.. This is the second article in the series. In any economic environment, treatment coordination and follow-up are vital. But when financial pressures rise—on both the practice and the patient—these systems become the difference between a practice that weathers the storm and …

Treatment Coordination and Follow-Up: Systems That Sustain Success Read More »

Providing Stability for Your Team During Economic Uncertainty

Leave a Comment / Dental Practice Systems, Finance, Make Your Mark / By Cindy Mark

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice.. This is the first article in the series. In an ever-changing economic landscape, one of the greatest assets a dental practice can preserve is its team. During times of financial uncertainty, it’s not just patients who feel the pressure—your staff does …

Providing Stability for Your Team During Economic Uncertainty Read More »

Elevating Hygiene Coordination

Leave a Comment / Dental Practice Systems, Make Your Mark, Strategic Planning / By Cindy Mark

[NOTE]: This month we are offering a 4-part series on moving your organization from ordinary to extraordinary.. This is the final article in the series. Hygiene coordination is a critical component of dental practice operations, impacting not only the health outcomes of patients but also their overall satisfaction with the practice. Efficient and effective hygiene …

Elevating Hygiene Coordination Read More »

Excellence in Treatment Coordination

Leave a Comment / Make Your Mark, Strategic Planning / By Cindy Mark

This month we are offering a 4-part series on moving your organization from ordinary to extraordinary.. This is the third article in the series. Effective treatment coordination is pivotal in transforming a dental practice from ordinary to extraordinary. It not only streamlines the process of dental care but also enhances patient understanding, acceptance, and satisfaction …

Excellence in Treatment Coordination Read More »

Make Your Mark

Get our accountability guide and learn how to transform your dental practice & create lasting results