Make Your Mark

Is a Communication Breakdown Hurting Your Treatment Acceptance

It’s a common scenario in every dental office: you deliver a clear, compelling treatment presentation, the patient seems receptive, but then leaves without booking an appointment. You’re left wondering what went wrong and where the breakdown occurred. The key to preventing these situations lies in clear, consistent communication, ensuring that treatment plans don’t remain incomplete …

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The Administrator: our Office’s First and Lasting Impression

There’s a common misconception that administrators hold the least important role in a dental office and can be replaced without causing much disruption. This belief often comes from individuals who don’t fully understand that the administrator is, in fact, the face of the practice; playing a crucial role in shaping every patient’s first and last …

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Maximizing the Impact of Morning Huddles

Many offices incorporate huddles into their daily routine. While some have found them ineffective, the key to success lies in following a structured format. A well-run huddle can help your day flow more smoothly, enhance communication, and proactively prevent issues. Timing and Purpose Huddles can take place either in the morning before patients arrive or …

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Thriving in Dentistry: Five Easy Ways to Strengthen Your Practice

It’s undeniable that the number of dental offices in Ontario is higher than ever before. In this increasingly competitive environment, relying on the basics and expecting your practice to thrive is no longer enough. Every dental office, regardless of their current success, must focus on key strategies to ensure continued growth and sustainability. 1. Strengthen …

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Consistent Verbiage: Why Unified Communication Builds Confidence in Uncertain Times

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice..  This is the fourth and final article in the series. While in economically challenging times, patients will come into your practice with more questions, concerns, and hesitation than usual. How your team  and nonverbally can either build trust or introduce doubt. …

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Customer-Friendly Payment Protocols: Making Dentistry Accessible Without Compromising Profitability

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice..  This is the third article in the series. When the economy tightens, patients become more cautious about discretionary spending — including and especially dental care.  But… Oral health isn’t optional, and your practice can’t afford to see a decline in treatment …

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Treatment Coordination and Follow-Up: Systems That Sustain Success

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice..  This is the second  article in the series. In any economic environment, treatment coordination and follow-up are vital. But when financial pressures rise—on both the practice and the patient—these systems become the difference between a practice that weathers the storm and …

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Providing Stability for Your Team During Economic Uncertainty

[NOTE]: This month we are offering a 4-part series on “economy proofing” your practice..  This is the first article in the series. In an ever-changing economic landscape, one of the greatest assets a dental practice can preserve is its team. During times of financial uncertainty, it’s not just patients who feel the pressure—your staff does …

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Elevating Hygiene Coordination

[NOTE]: This month we are offering a 4-part series on moving your organization from ordinary to extraordinary..  This is the final article in the series. Hygiene coordination is a critical component of dental practice operations, impacting not only the health outcomes of patients but also their overall satisfaction with the practice. Efficient and effective hygiene …

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Excellence in Treatment Coordination

This month we are offering a 4-part series on moving your organization from ordinary to extraordinary..  This is the third article in the series. Effective treatment coordination is pivotal in transforming a dental practice from ordinary to extraordinary. It not only streamlines the process of dental care but also enhances patient understanding, acceptance, and satisfaction …

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Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!