None of us enjoy delivering a Performance Improvement Plan or are able to take the time for regular one on one meetings. In many offices it is the task of the Office Manager or the Owner to complete these tasks. Performance Improvement Plans (PIPs) can be uncomfortable to deliver as you are pointing out what …
Can you feel it? There is a palpable sense of energy in dental offices currently as the teams are receiving their vaccines, you can see their shoulders beginning to relax. You can feel that we are entering into a period of growth and transformation that will bring lots of opportunities and perhaps some new challenges …
4 Things You Need to Have to Achieve Big Goals in Your Practice this Spring Read More »
I am finding the atmosphere in dental offices right now is currently full on winter blahs. Everyone is missing vacation time away from the office, the feeling of sun on our skin, the joy of flying down a snow-covered mountain or visiting a culture different than our own. A consequence that I am seeing is …
Using ‘Soft’ Skills to Turn a Good Office to a Great Office Read More »
In January, I wrote a series of posts about different aspects of support for Office Managers. I also began a number of Mastermind Groups for Office Managers to provide them with customized CE that they would be able to apply in their offices. The program has been a success, yet in stark contrast I was …
4 Ways Your Office Manager May Be Feeling Constrained in Your Dental Office Read More »
It doesn’t matter if you call it feedback, constructive criticism or being honest, the delivery verbiage can make a difference to how it is accepted and then applied to the specific task. There are many schools of thought on methods and verbiage for delivering feedback (my favorite word for it.) Having systems in place to …
How to Create A Feedback System & Culture in Your Practice Read More »
When we don’t see the desired or expected results, we very often make excuses. We learned this behavior as a fallback from a very young age when we couldn’t hand in our homework because the dog ate it! In your office now you may hear the same type of excuses over and over again. When …
3 Excuses that Will Halt Your Practice’s Success (& how to respond)! Read More »
Does the thought of changing your Office Manager (OM) keep you up at night? We all know that change is inevitable and whether an OM retires, moves on or you decide to make a change in your team there are always the questions of who will train that person and how will it affect the …
5 Important Things to Consider When Changing Your Office Manager Read More »
I have always thought of an Office Manager as a “Jack/Jill of all trades” in a dental office setting. If you recall from my previous post, I spoke of some of the stressors that could be involved with having to be the “expert” on everything dental (yet there is very little support for this position). …
9 Skills to Nurture in Your Dental Office Manager Read More »
Have you ever thought of everything your Office Manager (OM) needs to be THE expert on in your office? This extensive list would include: human resources dental software clinical knowledge treatment coordination hygiene coordination customer service metrics marketing leadership accounts receivable budget balancing payroll IT problem solving AND…. be a moving force in setting goals …
This week I am veering from my usual path with my blog and talking about an upsetting “trend” that I am seeing in dental offices everywhere right now. The mental state of dental team members everywhere is unfortunately one of stress and anxiety. Every office is trying to find team members from a currently non-existent …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
