Take a moment to think about the systems running your practice. Is there a defined system for each task or multiple systems doing the same job? Have team members created their own workarounds or borrowed processes from previous roles? On the surface, everything may seem fine. You’re seeing patients, and the team appears to be …
Staffing and salary concerns continue to dominate conversations in the dental industry. For many practices, this issue shows no sign of slowing down. Offices are finding themselves in a constant cycle of turnover, as team members leave for slightly higher wages offered by neighboring practices eager to stay fully staffed. To retain long-term staff, many …
In a dental practice, it’s not just what you ask patients, it’s how you respond to them that significantly influences their acceptance of a diagnosis and treatment plan. By incorporating intentional questions and thoughtful responses into your interactions, you’ll likely notice a meaningful improvement in patient engagement and acceptance. Building trust starts with more than …
The Power of Effective Communication in Dentistry Read More »
There’s no role quite like that of the Office Manager. They’re the cornerstone of your practice, your in-house expert with deep knowledge that touches every area of the business. In fact, when it comes to the day-to-day workings of the office, they may even know more than you do. From human resources and dental software …
One of the most frustrating challenges in any dental office is when your schedule unexpectedly falls apart—even after your team has followed every rule to set up a “perfect” day. Despite your team’s best efforts, you might still get several same-day or next-day cancellations, leaving gaps that are difficult to fill and everyone feeling discouraged. …
It’s human nature to make excuses when we fall short of our goals. We’ve been doing it since childhood, remember the classic “my dog ate my homework”? Excuses often persist into professional environments. You’ve likely heard them in your own office: “It’s cold season, people are calling in sick.” “I didn’t have time to handle …
No plan is set in stone. Our rapidly shifting world reminds us that even the most detailed goals can change in an instant. That old saying, “The best-laid plans of mice and men often go awry,” has become more relevant than ever. Still, despite uncertainty, planning remains essential. Whether you’ve hit a roadblock or are …
Before making any change, whether in life or business, most people go through a process: they think it over, seek advice, do some research, and then make a decision. Change is rarely easy. It stems from a desire for a different outcome than what you’re currently experiencing. And that can be uncomfortable, even if it’s …
Is Resistance to Change Hurting Your Dental Practice? Read More »
It’s a common scenario in every dental office: you deliver a clear, compelling treatment presentation, the patient seems receptive, but then leaves without booking an appointment. You’re left wondering what went wrong and where the breakdown occurred. The key to preventing these situations lies in clear, consistent communication, ensuring that treatment plans don’t remain incomplete …
Is a Communication Breakdown Hurting Your Treatment Acceptance Read More »
There’s a common misconception that administrators hold the least important role in a dental office and can be replaced without causing much disruption. This belief often comes from individuals who don’t fully understand that the administrator is, in fact, the face of the practice; playing a crucial role in shaping every patient’s first and last …
The Administrator: our Office’s First and Lasting Impression Read More »
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
