We all know how difficult it is to find trained dental team members. One area of the practice where hiring without dental experience is often possible is the administrative team. This can be an excellent option, especially if you have a patient, experienced team member available to train them. A successful admin hire needs strong …
Can Your Admin Team Confidently Explain Appointments? Read More »
In dentistry, continual learning is not optional, it’s essential. While foundational training ensures your team can perform their roles effectively, advanced training programs elevate your entire practice. They strengthen clinical standards, enhance the patient experience, and support long-term professional growth for your staff. Do you currently have an advanced training program in place? Below is …
Advanced Training Programs for Dental Staff: Raising the Standard of Care Read More »
There’s an obvious oxymoron in the title of this blog. Hiring is stressful. Whether a team member has given notice or you’ve made the decision to replace an underperformer, the situation is already demanding before the search even begins. Finding the right person for the right role is always a delicate balance. With the ongoing …
Providing excellent patient care is essential, but without healthy cash flow, it becomes difficult to consistently deliver the level of care your patients need. Discussing fees and payment options is therefore a vital part of the doctor–patient relationship. Below are several best practices for you and your team to consider when discussing fees or collecting …
Tips for Positive Payment Discussions in Your Practice Read More »
Patient cancellations can be extremely disruptive in a dental practice. While occasional cancellations are expected, many offices are experiencing an increasing volume of last-minute changes that significantly impact productivity and revenue. To effectively manage unavoidable cancellations, it is critical that your existing systems are fully implemented and working efficiently. The primary goal is to ensure …
Reducing Patient Cancellations and Protecting Your Schedule Read More »
In the past, many dentists reviewed their expenses only once a year during their annual meeting with an accountant. However, with the significant changes the dental industry has experienced over the last two years, it’s more important than ever for dentists to understand their expenses on a monthly basis and to have tools in place …
Have you ever considered the sheer volume of expertise your Office Manager (OM) must maintain to truly be the go-to specialist in your practice? Their role spans human resources, dental software proficiency, clinical understanding, treatment and hygiene coordination, customer service, analytics, marketing, leadership, accounts receivable, budgeting, payroll, IT troubleshooting and they’re still expected to help …
The Hidden Backbone of Your Practice: Empowering the Office Manager Read More »
I get asked all the time: How do you know when it’s time to bring a coach into your practice? And just as often: What can a coach really help with? Most dentists sit with these questions for a long time before doing anything about them. But if you’re reading this, chances are you’re already feeling that something …
Recognizing When It’s Time to Bring a Coach In to Your Practice Read More »
Hygiene departments are often overlooked in dental practices. As long as hygienists are providing care and there isn’t a noticeable issue with open chair time, many offices assume the department is performing well. But evaluating hygiene health requires much more than monitoring open time alone. Look Beyond Open Time Metrics are essential for understanding how …
This is the time of year when many practice owners and managers begin considering adding a new dental graduate to their team. Bringing a new grad into your practice can be both exciting and rewarding, but it requires thoughtful planning and a well-structured onboarding process to ensure a smooth and successful transition. Below are some …
Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!
