Cindy Mark, Author at Bench Mark

Navigating the Complexities of Multi-Location Dental Practice Management

Leave a Comment / Dental Practice Systems, Make Your Mark, Start Up Practices / By Cindy Mark

Expanding a dental practice to multiple locations offers exciting opportunities, from increased visibility to a broader patient base. However, this growth also brings unique challenges that require strategic oversight and careful coordination. Success hinges on maintaining consistency, adapting to local needs, and leveraging technology. Here’s how to effectively manage and scale multi-location dental practices. Centralized …

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Delivering the WOW Factor in Your Dental Practice

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

In today’s competitive dental landscape, offering excellent clinical care is no longer enough. To truly stand out and build a thriving, loyal patient base, practices must go beyond expectations and deliver a “WOW” experience that keeps patients coming back and encourages them to spread the word. Here are five impactful strategies to elevate your patient …

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Perfecting the New Patient Phone Experience

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

The initial phone call with a new patient is one of the most important touchpoints in a dental office. It sets the tone for the entire patient journey and can be the deciding factor in whether someone chooses your practice over another. In many cases, patients have already contacted other offices, so your goal is …

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Simple & Effective Ways to Keep Your Team Motivated

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

Many offices today are facing a common challenge: unmotivated teams, low morale, and a general sense of burnout. Frequent staffing changes, rushed training, and constant pressure to “just get through the day” can take a serious toll. It’s time to get back to the basics. These tips may seem straightforward but it’s not enough to …

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Are 20% of Your Patients Consuming 80% of Your Time?

Leave a Comment / Dental Practice Systems, Make Your Mark, Strategic Planning / By Cindy Mark

Do you have a clear protocol in place to ensure every patient receives Five Star VIP service? While most practices have documented systems to hold teams accountable, VIP service often lacks consistency, partly because it’s harder to standardize. Yet, it’s essential. In many areas of life, we strive for perfection, but often settle into the …

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Evolving Your Dental Practice into a Holistic Wellness Centre

Leave a Comment / Make Your Mark, Trends / By Cindy Mark

As healthcare continues to shift toward integrated and patient-centered models, dental practices are uniquely positioned to expand beyond traditional care. By adopting a holistic wellness approach, dentists can meet growing patient demand for comprehensive health services that consider the full connection between oral health and overall well-being. 1. Adopting a Whole-Body Approach to Dentistry The …

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Are You a Prisoner of Your Own Practice?

Leave a Comment / Dental Practice Systems, Make Your Mark, Strategic Planning / By Cindy Mark

Your practice looks successful on the surface, patients are coming in, your schedule is full, and you’re working harder than ever. Yet, at the end of the month, that uneasy feeling creeps in again: despite all your efforts, there’s still not much left for you to take home. If that sounds familiar, you’re not alone …

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Tips to Reduce Stress and Enjoy Your Workday

Leave a Comment / Make Your Mark, Trends / By Cindy Mark

Waking up already feeling stressed can make it hard to feel motivated or excited about the day ahead. When this becomes a daily pattern, it can quickly lead to burnout. But burnout often isn’t about the work itself, it’s about losing sight of why we do what we do. Reconnecting with your purpose and taking …

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When you Know, you Know

Leave a Comment / Dental Practice Systems, Leadership, Make Your Mark / By Cindy Mark

How do you know it’s time to bring a coach into your practice? And what exactly can a coach do to help? These are questions many dentists ask themselves long before they take action. But if you’re reading this, there’s a good chance you’re already feeling the need for change. Here are some clear signs …

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How Effective Are the Systems in Your Practice?

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

Take a moment to think about the systems running your practice. Is there a defined system for each task or multiple systems doing the same job? Have team members created their own workarounds or borrowed processes from previous roles? On the surface, everything may seem fine. You’re seeing patients, and the team appears to be …

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Cindy Mark

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