Cindy Mark, Author at Bench Mark

Evolving Your Dental Practice into a Holistic Wellness Centre

As healthcare continues to shift toward integrated and patient-centered models, dental practices are uniquely positioned to expand beyond traditional care. By adopting a holistic wellness approach, dentists can meet growing patient demand for comprehensive health services that consider the full connection between oral health and overall well-being. 1. Adopting a Whole-Body Approach to Dentistry The …

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Are You a Prisoner of Your Own Practice?

Your practice looks successful on the surface, patients are coming in, your schedule is full, and you’re working harder than ever. Yet, at the end of the month, that uneasy feeling creeps in again: despite all your efforts, there’s still not much left for you to take home. If that sounds familiar, you’re not alone …

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Tips to Reduce Stress and Enjoy Your Workday

Leave a Comment / Make Your Mark, Trends / By Cindy Mark

Waking up already feeling stressed can make it hard to feel motivated or excited about the day ahead. When this becomes a daily pattern, it can quickly lead to burnout. But burnout often isn’t about the work itself, it’s about losing sight of why we do what we do. Reconnecting with your purpose and taking …

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When you Know, you Know

Leave a Comment / Dental Practice Systems, Leadership, Make Your Mark / By Cindy Mark

How do you know it’s time to bring a coach into your practice? And what exactly can a coach do to help? These are questions many dentists ask themselves long before they take action. But if you’re reading this, there’s a good chance you’re already feeling the need for change. Here are some clear signs …

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How Effective Are the Systems in Your Practice?

Leave a Comment / Dental Practice Systems, Make Your Mark / By Cindy Mark

Take a moment to think about the systems running your practice. Is there a defined system for each task or multiple systems doing the same job? Have team members created their own workarounds or borrowed processes from previous roles? On the surface, everything may seem fine. You’re seeing patients, and the team appears to be …

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The Ongoing Wage Challenge

Leave a Comment / Dental Practice Systems, Finance, Make Your Mark / By Cindy Mark

Staffing and salary concerns continue to dominate conversations in the dental industry. For many practices, this issue shows no sign of slowing down. Offices are finding themselves in a constant cycle of turnover, as team members leave for slightly higher wages offered by neighboring practices eager to stay fully staffed. To retain long-term staff, many …

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The Power of Effective Communication in Dentistry

Leave a Comment / Make Your Mark, Strategic Planning / By Cindy Mark

In a dental practice, it’s not just what you ask patients, it’s how you respond to them that significantly influences their acceptance of a diagnosis and treatment plan. By incorporating intentional questions and thoughtful responses into your interactions, you’ll likely notice a meaningful improvement in patient engagement and acceptance. Building trust starts with more than …

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Supporting Your Office Manager

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

There’s no role quite like that of the Office Manager. They’re the cornerstone of your practice, your in-house expert with deep knowledge that touches every area of the business. In fact, when it comes to the day-to-day workings of the office, they may even know more than you do. From human resources and dental software …

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Tips for Keeping Your Schedule Full

Leave a Comment / Make Your Mark, Strategic Planning / By Cindy Mark

One of the most frustrating challenges in any dental office is when your schedule unexpectedly falls apart—even after your team has followed every rule to set up a “perfect” day. Despite your team’s best efforts, you might still get several same-day or next-day cancellations, leaving gaps that are difficult to fill and everyone feeling discouraged. …

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Tired of Hearing the Same Old Excuses?

Leave a Comment / Leadership, Make Your Mark, Team Building/Culture / By Cindy Mark

It’s human nature to make excuses when we fall short of our goals. We’ve been doing it since childhood, remember the classic “my dog ate my homework”? Excuses often persist into professional environments. You’ve likely heard them in your own office: “It’s cold season, people are calling in sick.” “I didn’t have time to handle …

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Cindy Mark

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