Cindy Mark

From Struggles to Strength: Reigniting Team Culture After Challenges – Part III

This month we are offering a 3-part series on Team Building and culture in your practice. – This is the third and final article in the series of three. Every practice faces challenges—whether it’s high turnover, miscommunication, or a disruption in team dynamics.  While these struggles can feel discouraging, they also present an opportunity for …

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Setting the Tone: Building Expectations and Accountability for Team Engagement Part II

This month we are offering a 3-part series on Team Building and culture in your practice. – This is the second article in the series of three. The success of any dental practice relies heavily on its team, and engaged teams are built on clear expectations and shared accountability. Without a solid foundation, practices may …

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A New Year, A New Culture: Reigniting Team Camaraderie: Part I

This month we are offering a 3-part series on Team Building and culture in your practice. – This is the first article in the series of three. The new year offers more than just a chance to turn the calendar—it’s a valuable opportunity to reset, refocus, and reinvigorate the energy within your team.  After navigating …

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Optimizing New Patient Onboarding for a Seamless First Visit

First impressions are powerful, and in dentistry, they set the tone for the entire patient-provider relationship. When new patients step into your practice, their experience should reflect an organized, welcoming environment where they feel comfortable, informed, and valued.  An effective onboarding process not only helps patients navigate their initial visit but also builds a foundation …

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Digital Security in Dental Practices

Dental practices rely more than ever on technology to manage patient records, streamline appointments, and improve overall efficiency. However, with the increased convenience of digital records comes the heightened responsibility of protecting sensitive patient data.  Cybersecurity threats are becoming more sophisticated, and healthcare providers, including dental practices, are prime targets for data breaches. Safeguarding patient …

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Strategies to Simplify Claims in an Assignment Office

Navigating the complexities of dental insurance can be one of the biggest administrative hurdles for dental practices, especially in today’s ever-evolving insurance landscape. The billing and claims process can be time-consuming, frustrating, and often riddled with complications that can disrupt cash flow and patient satisfaction.  Yet, with a proactive approach and a few strategic adjustments, …

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Enhancing Patient Retention Through Post-Treatment Follow-Up

Patient retention is fundamental to a successful dental practice. While first impressions matter, the ongoing relationship you build with patients after their initial visit plays an equally important role in their decision to return.  One of the most effective ways to foster this relationship is through consistent, thoughtful post-treatment follow-up. In reaching out after procedures, …

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Good Days Don’t Just Happen…They Are Created

Have you ever ended a workday thinking, “This could have been easier, smoother, and less stressful”? Good days at the dental office don’t just happen by accident. They aren’t simply a result of all your happy, relaxed patients conveniently showing up on one day while the anxious, grumpy ones visit another.  Great days are built …

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Your Practice MVP… And It’s Not Who You Think…

In a successful dental practice, every team member plays an essential role. Having no weak links is the very definition of a great team.  However, there’s one crucial member that often goes unnoticed and, more often than not, is completely underutilized: your Dental Practice Software (DPS).  The reality is that, for many practices, DPS is …

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From Good to Great in Six Simple Steps

If you’re honest about your dental practice, you’d likely describe it as something good—delivering the greatest care for and to your patients.  But here’s the imbalance: you want your office to be great, not just good. The goal is to provide an exceptional patient experience across all touchpoints, not just in clinical care but across …

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Get our accountability guide and learn how to transform your dental practice & create lasting results

Everyday I see dental practices make crucial mistakes that burnout their teams and turn away patients. I’ll show you how to change all that in this guide. Download the guide – it’s FREE!