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June 2025

Is a Communication Breakdown Hurting Your Treatment Acceptance

Leave a Comment / Dental Practice Systems, Leadership, Make Your Mark / By

It’s a common scenario in every dental office: you deliver a clear, compelling treatment presentation, the patient seems receptive, but then leaves without booking an appointment. You’re left wondering what went wrong and where the breakdown occurred. The key to preventing these situations lies in clear, consistent communication, ensuring that treatment plans don’t remain incomplete …

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The Administrator: our Office’s First and Lasting Impression

Leave a Comment / Make Your Mark, Team Building/Culture / By

There’s a common misconception that administrators hold the least important role in a dental office and can be replaced without causing much disruption. This belief often comes from individuals who don’t fully understand that the administrator is, in fact, the face of the practice; playing a crucial role in shaping every patient’s first and last …

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Maximizing the Impact of Morning Huddles

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Many offices incorporate huddles into their daily routine. While some have found them ineffective, the key to success lies in following a structured format. A well-run huddle can help your day flow more smoothly, enhance communication, and proactively prevent issues. Timing and Purpose Huddles can take place either in the morning before patients arrive or …

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Thriving in Dentistry: Five Easy Ways to Strengthen Your Practice

Leave a Comment / Make Your Mark, Strategic Planning / By

It’s undeniable that the number of dental offices in Ontario is higher than ever before. In this increasingly competitive environment, relying on the basics and expecting your practice to thrive is no longer enough. Every dental office, regardless of their current success, must focus on key strategies to ensure continued growth and sustainability. 1. Strengthen …

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